Even as concerns around Coronavirus and COVID-19 spread, the Flipkart Group underscores the importance of health and safety in communications to employees at our offices and across our pan-India supply chain, as well as our marketplace sellers and ecosystem partners. Follow this blog for the latest updates on our initiatives to manage the impact of the pandemic.
Delivered: All cryogenic liquid containers and oxygen cylinders for COVID-19 relief
Since Flipkart, PhonePe, and Walmart mobilized their global resources to further expand support for COVID-19 relief efforts in India, we’re happy to share that cryogenic liquid containers and oxygen cylinders donated by Walmart have been delivered to towns and cities across the country. Walmart and our companies are committed to supporting the communities that we operate in around the globe.
To combat the surge in COVID-19 cases, Walmart committed to donate:
- Up to 20 oxygen-generating plants
- 20 cryogenic containers for oxygen storage and transportation
- 3,000 oxygen concentrator
- 500 oxygen cylinders for delivering oxygen therapy to patients at home or in hospital
While Walmart committed to donating 500 cylinders, we exceeded our commitment by donating more than 900 cylinders. Everything was sourced and donated to hospitals through NGOs like International Medical Corps, Doctors For You, and Americares for distribution.
Flipkart shapes new policies dedicated to wellbeing of employees’ families
Flipkart continues to prioritize employee well-being with a slew of measures extending care and wellness initiatives to all employees, including supply chain staff, across the country.
Beyond grieving for colleagues lost to COVID-19, Flipkart stands with their families. The new Family Support Policy for India extends additional support for the families and dependents of Flipkart employees who have lost their lives to the COVID-19 pandemic.
Flipkart has also introduced a first-of-its-kind unlimited medical insurance cover for employees, thereby fully covering all medical expenses and cost of hospitalization, without employees paying any premium for it.
Additional support measures for families, apart from existing provisions, have been introduced. These include life insurance cover, education support, medical insurance cover and financial planning assistance.
Delivering Oxygen Supplies to Healthcare Facilities and Communities across India
As part of our ongoing response, Flipkart, PhonePe, and Walmart continue to support communities and healthcare facilities across India battle an upsurge in COVID-19 cases. Walmart has donated critical medical supplies through NGOs like International Medical Corps, Doctors For You, and Americares. Walmart’s global capabilities and Flipkart’s local distribution network have helped ensure vital oxygen and supplies are made available to those who need them most.
Walmart committed to donate up to 20 oxygen-generating plants and 20 cryogenic containers for oxygen storage and transportation, as well as more than 3,000 oxygen concentrators and 500 oxygen cylinders for delivering oxygen therapy to patients at home or in hospital. These are being sourced globally and are being donated to hospitals through NGOs for distribution. Walmart has also committed to fund an additional 2,500 oxygen concentrators as part of the US-India Business Council and US-India Strategic Partnership Forum’s joint relief effort.
Walmart is donating D-type cylinders and 5L and 10L concentrators to our NGO partners to make available for distribution in cities and communities across India. We are also supplying oxygen generation plants to medical facilities to produce medical-grade oxygen.
MyLab starts shipping COVID-19 self-test kit, CoviSelf™; To be available at pharmacies and on Flipkart
Mylab Discovery Solutions, one of the leading biotechnology companies in India, announced the commercial launch of its COVID-19 self-test kit, CoviSelf™, after receiving approval from the Indian Council for Medical Research (ICMR). It is the first test kit for COVID-19 that can be self-administered by citizens at home, in India. This indigenous test kit will be distributed through to 95% of the PIN codes in the county and will be available over-the-counter at pharmacies and drugstores across India. Individuals can also order it online on Flipkart. To ensure safe deliveries, Flipkart also offers contactless payments for consumers and will leverage its safe and sanitized supply chain. One million self-test kits will be rolled out starting today and, based on consumer demand, up to 7 million units will be made available per week. The product should be available in retail within 2-3 days. The company plans to make the products available on the Government e-marketplace (GEM).
Priced at INR 250, CoviSelf™ offers a comfortable, easy-to-use and accurate alternative to the current test method. It can be used by individuals with or without symptoms and immediate contacts of confirmed cases as per the ICMR guidelines. Designed as the mid-nasal swab test, it can detect positive results in just 15 mins. Each unit contains a testing kit, instructions to use (IFU) leaflet and a bag to safely dispose of after testing.
Check-out Giving – Donate with ease every time you shop on Flipkart
Customers can now use the Check-Out Giving feature on the Flipkart shopping app to make nominal donations towards supporting relief efforts to battle the surge of the COVID-19 pandemic in India.
Our customers have been ever-ready to extend their support to those in need, and in challenging times like these, we want to enable them to help in the simplest ways possible. Shoppers on Flipkart can now add a nominal amount (INR 10) towards donation while checking out, making it simple and easy to contribute to creating a positive impact.You have the power to drive change with a click. Spread the word and #GiveAsYouShop Click To Tweet
At present, the check-out donations are directed towards COVID-19 care efforts through our on-ground partner GiveIndia. As we move forward, this feature will enable customers to contribute towards more causes and communities.
Employee and empathy first: From vaccinations to outreach, here’s how we’re navigating COVID-19 challenges at Flipkart
As the country continues to battle the second wave of the COVID-19 pandemic, employees across the Flipkart Group have been working to keep supply lines open to ensure that Indian consumers have safe and timely access to essential daily necessities. Some, in addition to this, have also been volunteering their time to help colleagues and fellow Indians in their time of need. All the while, many have been battling crises of their own.
We are incredibly proud of our employees, and in these challenging times, we have been prioritizing their health and safety.
From vaccination drives to healthcare initiatives, physical and mental health check-ins to financial aid amid emergencies, our aim has been to solve for our employees’ current needs with urgency and empathy.
Take a look at the many employee-first initiatives in place across the Flipkart Group.
In the past three months, over March – May 2021, Flipkart has hired 23,000 people across the country in various capacities across its supply chain, including delivery executives. The additional hiring aims to meet the growing demand for e-commerce services across the country while providing livelihoods and employment.
The growing demand for e-commerce services across the country as people continue to remain indoors to fight the virus necessitated a ramp-up of Flipkart’s supply chain, creating thousands of employment opportunities. All new hires will be covered under Flipkart’s healthcare and wellness initiatives to ensure their safety during these testing times.
#News: @Flipkart strengthens supply chain with 23,000 new hires
● Additional hiring to meet growing demand for e-commerce services across India while providing livelihoods & employment
Read more https://t.co/FQXYTUNAqF
— Flipkart Stories (@FlipkartStories) May 25, 2021
With India witnessing a surge in COVID-19 cases, Flipkart values the safety of its employees, customers, sellers and ecosystem partners above all else. From strict safety regulations and protocols across warehouses to driving awareness on safety behaviour, we are undertaking training programs for direct hires in various aspects of the supply chain. Through a mix of classroom and digital training, enhancing their understanding of supply chain management, these trainings are being undertaken through mobile applications such as WhatsApp, Zoom, and Hangouts, along with Flipkart’s own Learning Management System (LMS). These training sessions span customer service, delivery, installation and safety and sanitation measures along with the handling of hand-held devices, PoS Machines, scanners, various mobile applications and ERPs. They are also informed and trained in the safety regulations and protocols around COVID-19 to ensure their and customers’ safety.
Read the press release on Flipkart Newsroom
Bringing much-needed oxygen supplies to underserved and rural communities across India
The Flipkart Group together with Walmart and PhonePe, in partnership with International Medical Corps, Doctors For You, and Americares, is committed to helping our communities in India battle the devastating COVID-19 surge. We are leveraging our global supply chain in combination with our trusted local networks to send life-saving equipment to India.
As India battles oxygen shortages due to COVID-19, this partnership is enabling critical oxygen supplies — 47-litre cylinders and 5- and 10-litre concentrators — to reach underserved and rural communities across the country.
As India battles oxygen shortages due to COVID-19, we are sending oxygen supplies to underserved and rural communities across the country. 47-liter cylinders and 5- and 10-liter concentrators will help @Americares deliver relief. There's more on the way: https://t.co/knwTj5rqwX pic.twitter.com/7V1Tu06CgD
— Walmart Inc. (@WalmartInc) May 15, 2021
The @Flipkart Group & @WalmartInc stand with India in this hour of need as we battle #COVID19. We are working closely with partners like @IMC_Worldwide @DFYIndia & @Americares to deliver much-needed supplies of oxygen tanks & concentrators @PhonePe_ @WalmartOrg https://t.co/6VPXGklQ9R
— Kalyan Krishnamurthy (@_Kalyan_K) May 14, 2021
As of May 17, 2021, 250 5-litre oxygen concentrators facilitated by our partner Americares are on the plane to India, while 125 47-litre oxygen cylinders are on the way to Chikkamagaluru, Karnataka, with more to follow.
Meanwhile, batches of 47-litre oxygen cylinders were delivered to Super Specialty Hospital in Amravati district, Maharashtra, and Rural Hospital in Radhanagari, Kolhapur district, Maharashtra.
The Walmart Foundation is donating $2 million to support various NGOs in India. A total of about $1 million will be allocated through the Walmart Foundation Disaster Relief Fund, a donor-advised fund, to recommend support for Doctors for You to operate isolation centers and temporary hospitals, as well as provide PPE for frontline medical workers.
The other $1 million will be allocated to GIVE Foundation Inc to support GiveIndia’s COVID response fund, which will support physical infrastructure and equipment for the medical sector in India, prioritizing the most impacted and vulnerable communities.
We are grateful for these strong partnerships as we remain committed to helping communities across India with access to necessary life-saving equipment.
Vaccination drive commences for Flipkart and Myntra frontline staff
Our frontline employees have been working tirelessly to ensure that people in cities and towns across India have access to their daily needs amid the second wave of the pandemic. Their safety and health are our priority. To ensure that they are well protected, we commenced a vaccination drive on May 12 for Flipkart and Myntra’s frontline employees in Bengaluru in partnership with Manipal Hospitals, with more such drives to follow for the rest of the workforce.
We have partnered with leading hospitals to facilitate vaccination camps at our offices in Bengaluru, NCR, Mumbai, Kolkata, Hyderabad and Chennai. Flipkart and Myntra will cover 100% of the vaccination cost for all employees, including 5 dependents each. Employees and their dependents needing medical care are covered under an insurance program for hospitalisation expenses and home treatment.
Flipkart and Myntra are also working closely with partners to offer support in finding hospital beds, arranging doctor teleconsultations, facilitating COVID-19 tests, identifying suitable quarantine facilities, arranging isolation facilities in hotels through hospital partnerships and providing medical supplies for all corporate and supply chain employees.
Multiple initiatives to support our seller and artisan communities
Flipkart has extended various initiatives to lakhs of MSMEs, small scale sellers, artisans, weavers and handicraft partners; helping them tide through challenges in the current scenario.
#News: @Flipkart brings a slew of initiatives to support its lakhs of sellers & artisans
● Financial & health benefits for all Flipkart marketplace sellers
● To bear 100% premium of #COVID19 insurance for all transacting sellershttps://t.co/jrgsEhGIDd@FlipkartSellers
— Flipkart Stories (@FlipkartStories) May 7, 2021
The fresh efforts range from financial benefits, health and safety benefits, support through existing seller policies all the way through working capital and insights provided to sellers on the platform.
Under fee waivers, Flipkart has exempted the storage fees to curb the impact that any seller may have on their inventory that is fulfilled through our fulfilment centers. Flipkart is also waiving off the cancellation fee till May 31, 2021, for orders that may have been cancelled due to lockdowns in various states.
Prioritizing the health and safety of all, Flipkart will bear 100% premium of COVID insurance extended to all sellers, that covers their hospitalization and consultation between ₹50,000 to ₹3 Lakhs.
Walmart, Flipkart, PhonePe & the Walmart Foundation leverage global resources to support India’s pandemic battle
Walmart is mobilizing its global resources to further expand support for COVID-19 relief efforts in India.
Walmart, the Walmart Foundation, Flipkart and PhonePe, along with Walmart’s Global Technology and Sourcing hubs, are collaborating to counter oxygen shortages, support the national vaccination drive and donate to organizations making a difference in communities nationwide.
#News: @Flipkart, @Walmart, @PhonePe_ and the Walmart Foundation leverage global resources to scale initiatives in support of India’s pandemic battle
Read more https://t.co/FQVL75caf5 @WalmartOrg @WalmartCanada @GiveIndia @_Kalyan_K @_sameernigam @rajneeeshkumar
— Flipkart Stories (@FlipkartStories) April 30, 2021
To help India meet its urgent need for medical-grade oxygen, Walmart businesses worldwide are working together to procure vital oxygen concentrators and other equipment. Walmart will donate up to 20 oxygen-generating plants and 20 cryogenic containers for oxygen storage and transportation, as well as more than 3,000 oxygen concentrators and 500 oxygen cylinders for delivering oxygen therapy to patients at home or in hospital.
Extending these efforts, the Walmart Foundation is donating INR 148.2 million (USD $2 million) to support various NGOs in India.
Additionally, Walmart, Flipkart and PhonePe continue to step up efforts to encourage COVID-19 vaccination, including setting up on-site vaccination clinics, at no cost, for associates and their households, as well as Flipkart and PhonePe’s full-time contractors and delivery workers – more than 200,000 people.
COVID-19 vaccination drive for all employees, including 5 dependents
Flipkart will cover 100% vaccination cost for all our employees, including 5 dependents, as the country combats a devastating second wave of the COVID-19 pandemic.
With the country-wide COVID-19 vaccination drive set to open to all above-18 on May 1, 2021, Flipkart will partner with hospitals to facilitate Vaccination Camps at our offices in Bengaluru, NCR, Mumbai, Kolkata, Hyderabad and Chennai. The camps will follow best-in-class safety and hygiene protocols, and will be well-equipped to handle any immediate post-vaccination symptoms.
In all other cities, employees can register at a nearby partner hospital or any vaccination center in their resident cities and have the cost reimbursed.
You can now use your Flipkart SuperCoins to donate ambulance services and oxygen refills
As we battle the second wave of the COVID-19 pandemic, oxygen supply and ambulance services are the need of the hour. In such difficult times, we want to enable our ecosystem to help even in the simplest ways possible.
Flipkart customers can now use their SuperCoins to donate directly towards ambulance services and oxygen cylinder refills. Our NGO partner GiveIndia will help us mobilize the drive on ground for those in critical need.
While we will run the donation drive for as long as the country needs, we will also be increasing the scope of the drive in the coming days.
Please visit the SuperCoins page on your Flipkart app to contribute. Click here.
April 26, 2021: Flipkart partners with Department of Medical Health & Family Welfare, UP, to deliver Covid Care kits
Flipkart has partnered with the Department of Medical Health and Family Welfare and Lucknow Administration to manage the last-mile delivery of Covid Care kits, which include essential medicines to patients recovering at home.
Through our city-wide delivery network, Flipkart will deliver 3,000-4,000 Covid Care kits daily for the coming month, as we work towards continuing to meet the needs of consumers during the pandemic.
To enable these deliveries, a separate team of delivery executives have been identified to support this cause in a dedicated and compliant manner. Strict safety protocols and guidelines will be followed during these deliveries.
Flipkart executives will collect the kits from Medical Centres and make the deliveries at the addresses provided, helping the local administration expand their capacity and reach more people in need.
Help healthcare heroes and critical patients as they fight COVID-19, again
Your support can protect frontline healthcare heroes and patients in need of critical medical care during this devastating second wave of COVID-19.
Flipkart and GiveIndia have joined hands to equip charitable hospitals and healthcare workers fighting the pandemic with life-saving essentials like oxygen supply, N95 masks, PPE kits, hand sanitisers, vaccinations and essential care.
Join the mission. Save lives.
Donations made through this platform are tax-exempt under 80G & 501(c)(3).
April 16, 2021 – COVID-19 safety protocol in Maharashtra
The Flipkart Group is committed to the safety of all its employees, sellers and stakeholders conducting business with us while meeting the requirements of millions of our customers through our safe supply chain.
Throughout the pandemic, our efforts have been to prioritise the safety of our supply chain and delivery executives and our customers. By delivering to customers across the country, thousands of our delivery heroes have been able to keep customers safe by reducing the need for them to step out of their homes to buy products. At the same time, we have been able to help lakhs of sellers/MSMEs and artisans keep their businesses operational by offering a lively marketplace for them to sell their products, in the process creating lakhs of much-needed jobs.
With the rising number of cases lately, we continue to follow the highest safety and SOPs that we developed and institutionalised over the last several months. Our learnings have been immense, and we are ensuring that appropriate safety equipment such as masks, sanitisers are available with employees as they follow covid-appropriate behaviour.
In view of the Maharashtra State Government’s new guidelines, we are taking definitive steps to ensure our frontline workers, including our delivery, product installation executives and kirana partners, are tested for COVID-19 as expected while delivering shipments.
Additionally, and in line with government regulations, our delivery personnel in Maharashtra go through RT-PCR tests every 15 days and will carry the negative test report along with them at all times.
One year after COVID-19, we continue our relentless focus on Safe Commerce
COVID-19 Vaccination Drive for all Flipkart and Myntra employees
The Flipkart Group will cover 100% of the vaccination cost for all Flipkart and Myntra employees and three dependents. Employees can choose to be reimbursed for the costs of the vaccinations or get them free of charge at a partner hospital. Alternatively, they can choose to participate in any future vaccination drive organized on campus or facilities at major locations.
Employees can avail of a day’s leave to manage the vaccination process. Additionally, they can avail of COVID special care leave to manage any symptoms post-vaccination.
Currently, the vaccine is one of the most effective tools in our arsenal to arrest the pandemic and its adverse consequences. However, opting for the vaccine is left completely to the discretion of employees while they are urged to consider the benefits, understand its effectiveness, and make the right decision for themselves and their families.
In Uttar Pradesh, this small family business became a lifeline for an entire village
When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla’s family business has paved the way for similar enterprises to take the plunge and realize success.
Voices from a pandemic
Listen to these podcast episodes from our COVID-19 special coverage on Studio 34, the Flipkart podcast.
Programmed to Solve – How Flipkart’s Program Management Team facilitated the delivery of essentials during the COVID-19 lockdown
Working days, nights and weekends, Flipkart’s Program Management team responded rapidly amid the unprecedented challenges presented by the COVID-19 lockdown. Leveraging technology and forging sound collaborations, this team worked with cross functional product & engineering teams to devise solutions to facilitate the delivery of essential items to anxious customers. This is the story of relentless Flipkart employees who were prepared to go to great lengths to serve our customers.
When brands with a conscience come together
Flipkart has sought to find common ground with corporate citizens and marquee brands that share its ethos and commitment to social good. Striking partnerships with like-minded brands with a conscience like Hindustan Unilver Limited & The Coca-Cola Company, Flipkart is fostering a culture of collaboration to ensure that frontline healthcare workers are safe. Engaging our customers with the unique stay-at-home reality show Entertainer No. 1 and partnering with NGOs such as Give India and government departments, we have ensured that personal protective equipment (PPEs) reaches these healthcare workers.
Hear from these Uber driver partners who are delivering Flipkart orders
Go behind the scenes of Flipkart’s partnership with Uber India to deliver essentials across cities amid the COVID-19 pandemic. From a Bengaluru driver who makes sure to tell customers about the tie-up to another in Gurugram who ensures utmost safety while on the field and later, when going back home to his children — read the stories of the Uber driver partners who are powering the initiative on the ground.
Update: May 19
Flipkart has partnered with modern retail store chain Vishal Mega Mart for home delivery of essentials through a safe supply chain in 26 cities. Customers can now get next-day doorstep delivery of essentials from the nearest Vishal Mega Mart store through Flipkart in a hygienic, fast and convenient manner through a safe supply chain. The partnership is in effect across 26 cities including Bengaluru, Hyderabad, Kolkata, NCR- Delhi, Patna, Goa, Guwahati, Amritsar, Jalandhar, Jaipur, Bareilly, Varanasi, Lucknow, Kanpur, Aligarh, Dehradun, Indore, Bhopal, Gwalior, Raipur, Bilaspur and Bhubaneswar. In the next four weeks, this will expand to cover all 365+ Vishal Mega Mart store catchments across 240+ cities.
Read more in Newsroom
Update: April 29, 2020
Flipkart has partnered with Meru, India’s trusted app-based ride-hailing cab operator, to deliver everyday essentials and groceries to consumers. This partnership is a continuation of Flipkart’s efforts to create innovative models of collaboration to serve citizens during this unprecedented crisis. It also supports the government’s efforts to keep Indians at home to contain the spread of COVID-19. The synergies between both organizations will ensure that essential supply chains are functional while supporting driver-partners with income opportunities.
Update: April 28, 2020
Reiterating our continued support in the fight against COVID-19, Flipkart has announced a new insurance protection and incentive policy for supply chain partners, including kiranas and freelance delivery executives, to safeguard them against the impact of COVID-19.
Under the customized insurance cover, Flipkart is offering an Income Protection Plan along with an OPD Insurance that covers outpatient expenses, consultation, pharmacy and diagnostics with no waiting period for alternate delivery partners, including kirana partners, to safeguard them against any loss of income and cover OPD expenses during the outbreak of Coronavirus (COVID-19) in the country. Additionally, for freelance delivery executives, the Income Protection Plan offers income protection for a maximum of three weeks.
In addition, all of Flipkart’s wishmasters and supply chain executives are covered under ‘Flipcare’ — Flipkart’s insurance program that covers accidental, term-life insurance, which is over and above the cover provided by Employees State Insurance Corporation (ESIC).
These initiatives become essential at a time when the country has come to a standstill due to the outbreak of Coronavirus (COVID-19), and supply chain executives and partners have emerged as a ray of hope for citizens. Flipkart salutes the heroic efforts of these executives towards ensuring that consumers, who are at home or stranded at several places due to a country-wide lockdown, receive their daily nutrition and medication.
Flipkart has also introduced new measures for supply chain partners in acknowledgement of their consistent service during the lockdown. Advance payments have been made to all ADM partners, and payment cycles have been reduced by a 50% time-frame. Further, refreshments are provisioned at all last-mile facilities for our delivery executives.
Update: April 17, 2020
Even as the nation goes into extended lockdown, e-commerce has become the lifeline for the country, keeping workers employed and delivering essentials to millions of customers. Curious about what’s going on behind the scenes?
Take a look at these pictures from Flipkart’s fulfillment centres, warehouses and delivery hubs in the time of COVID-19.
Flipkart customers say, “Thank you e-commerce!”
Amid the lockdown, many customers have turned to e-commerce to get their daily needs. Grateful for the option to get their essentials delivered, our customers have sent in messages of thanks, saying that it’s e-commerce that’s helped them not only get their supplies, but also stay safe.
Update: April 16, 2020
As per the statutory requirement, all Flipkart Wishmasters/ delivery executives are required to wear face masks while making deliveries.
Update: April 9, 2020
Flipkart SmartBuy has launched hand sanitizers and surgical masks to support the country’s efforts to control the COVID-19 outbreak. In line with the government’s directive, the sanitizers will be available at Rs. 250 for a 500ml bottle and the surgical masks (3 ply meltblown face masks) will be available at a starting price of Rs. 240 for a pack of 15. These medically certified products will be made available under the Health+ range of the brand. The Flipkart SmartBuy Health+ Hand sanitizer and Flipkart SmartBuy Surgical masks will be available on Flipkart’s platform under the Personal Care category in essentials.
#News: @Flipkart #SmartBuy launches hand sanitizers & surgical masks to support the country’s efforts to control #COVID19 outbreak. Medically certified products, priced as per government directives, will be available under the brand's Health+ range
More: https://t.co/zV6nF2wue8 pic.twitter.com/q7o092MjaS
— Flipkart Stories (@FlipkartStories) April 9, 2020
Update: April 7, 2020
Across the world, healthcare workers are leading the fight against the COVID-19 pandemic. As cases pile up, our healthcare workers – nurses, doctors, paramedics and support workers – are putting everyone else’s well-being before themselves. And often, this means being away from their families for days on end, even as the rest of the world shelters in place with theirs.
On World Health Day, in collaboration with CII Young Indians, we acknowledge these selfless soldiers by expressing our heartfelt gratitude to them.
We asked Flipsters at Flipkart and their families to send messages of love and encouragement to the healthcare workers battling the coronavirus pandemic. Many of these thank-you cards have been drawn by children, who send hope and light to put a smile on your faces.
Update: April 6, 2020
Flipkart has announced a partnership with Uber to provide people across Bengaluru, Mumbai and Delhi access to everyday essentials, amidst the ongoing national lockdown. This partnership will keep vital supply chains running and will address the growing needs of Flipkart customers to receive essential goods at their doorsteps every day. It will also support the government’s objective of keeping hundreds of millions of Indians at home to contain the spread of COVID-19.
Stay home and limit the spread.
Read more on Flipkart Newsroom: https://t.co/e1rmYA5MJA
— Flipkart Stories (@FlipkartStories) April 6, 2020
Update: March 25, 2020, 7:45 pm IST
“Prime Minister Modi and the state government have taken strong, quick and decisive action to prevent the spread of the outbreak of COVID-19, and we are deeply appreciative of the measures taken to ensure that people stay at home to break the chain.
We are very grateful for the clarification provided by the government and local state authorities on the functioning of e-commerce as ‘essential service’ during the lockdown, and of them taking cognizance of the role we can play to ensure that people’s needs are met during this time, as India fights this unprecedented challenge.
We have been assured of the safe and smooth passage of our supply chain and delivery executives by local law enforcement authorities and are resuming our grocery and essentials services later today.
We continue to strengthen our supply chain in a safe and secure manner for our employees and consumers alike, and will leverage our efficient and robust delivery network to make products available to customers across the country and support the nation in this time of crisis through sanitized & safe supply chain.”
– Kalyan Krishnamurthy, CEO – Flipkart Group
We are grateful for the clarification provided by the government and local state authorities on the functioning of e-commerce during the lockdown. We are resuming our grocery services today.
India, we are committed to serving you at this time ? Thank you for your trust
— Kalyan Krishnamurthy (@_Kalyan_K) March 25, 2020
Consequent to the government order issued on March 24 by the Ministry of Home Affairs announcing a 21-day lockdown across India to contain the spread of the novel coronavirus causing COVID-19, Flipkart has temporarily suspended orders as we assess the possibilities of operating in the lockdown.
We are prioritising the safety of our delivery executives and seeking the support of the local governments and police authorities to meet the needs of our customers as they stay home during this lockdown.
We urge you to stay at home to be safe.
Update: March 18, 2020
As the Flipkart Group steps up its business continuity planning, Amitesh Jha, Senior Vice President – eKart & Marketplace, answers questions on preparedness and safety measures across the supply chain.
Update: March 17, 2020
In continuation of our preparedness, we have stepped up preventive action in the wake of the novel coronavirus (COVID-19) pandemic and the advisory on social distancing issued by the Ministry of Health and Family Welfare, Government of India.
- Sanitized Facilities: Our company facilities and warehouses are being sanitized and deep-cleaned at regular intervals
- Assured Hand Hygiene: All our warehouse and delivery partners are adhering to the World Health Organization’s hygiene advisory during deliveries
- Monitoring Health Hygiene: We are constantly monitoring the health of our employees and delivery associates as per WHO guidelines
Supply Chain and Logistics
- For our supply chain and logistics network, we have organized more than 3,000 awareness sessions covering over 100k employees across all our facilities on how our employees and partners can minimize their exposure by following simple precautionary measures
- We are providing all our wishmasters with alcohol-based sanitizer solutions and other required equipment to use while they are on the go, and are keeping track of impacted areas to minimize their exposure
- Wishmasters who are unwell are being advised to rest with all assurance of medical support and we are giving our full time contractors and wishmasters paid leave when needed
Update: March 13, 2020
In light of the current updates on the coronavirus (COVID-19) situation and keeping in mind the well-being of our employees, we have decided to extend work from home for our employees till the end of next week (March 20, 2020). Our trial to check our system preparedness has given us the confidence that our teams will be able to meet their commitments to our customers and sellers.
Our supply chain and last mile delivery operations will continue to take necessary precautions while meeting our commitment to customers. We are providing our wishmasters with sanitizers and other required equipment to use while they are on the go, and are keeping track of impacted areas to minimize their exposure.
Update: March 11, 2020
Across the Flipkart Group, we are focused on prioritizing the health and well-being of our employees, wishmasters, customers and sellers. We are continuously monitoring the situation and are communicating with our stakeholders. As an additional precautionary measure, over March 11-13, 2020, employees at Flipkart and Myntra are working from home to check the system preparedness for working remotely using digital/video tools.
- In light of primary schools in Bengaluru declaring holidays on the directive of the government, we are encouraging parents with young children to work remotely to balance their commitments. We are promoting the use of video conferences for meetings, including job interviews, and are temporarily avoiding events and training programs that require large gatherings as a precautionary measure.
- The company’s facilities are being sanitized and deep-cleaned at regular intervals as per standard norms for such situations, and we are encouraging good hygiene outlined by health advisories issued by the Ministry of Health and Family Welfare, Government of India.
- Specifically, for our supply chain and logistics network, we have organized awareness sessions across all our facilities on how our employees and partners can minimize their exposure by following simple precautionary measures.
- We are providing all our wishmasters sanitizers and other required equipment to use while they are on the go, and are keeping track of impacted areas to minimize their exposure. Wishmasters who are unwell are being advised to rest with all assurance of medical support.
- We remain committed to leveraging the power of e-commerce and continue to serve communities across India in this time of need.
Update: March 6, 2020
Health and well-being come first. Amid rising concerns around Coronavirus and COVID-19, that’s the message the Flipkart Group has underscored in our communication to employees in our offices and across our pan-India supply chain, as well as our marketplace sellers and MSME partners across the Flipkart ecosystem. We appreciate the steadfast commitment of our supply chain employees and wishmasters for sparing no effort to ensure that consumers continue to get their orders, particularly essential products, in time. We remain committed to leveraging the power of e-commerce and continue to serve consumers across India in this time of need. We thank you, our customers, for your patience and understanding, and for your continued trust and faith in Flipkart.
Measures in place for employees and supply chain staff
- We are continuously monitoring the situation and have issued an advisory to our employees across all our establishments
- We have also issued guidelines and measures to be undertaken by employees and their families, keeping their safety in mind
- All domestic and international business travel have been suspended with immediate effect
- In our supply chain and logistics network, we have organized awareness sessions across all our facilities on how our employees and partners can minimize their exposure by following simple precautionary measures and good hygiene practices in line with the guidelines issued by the Ministry of Health, Government of India
- We are promoting the use of video conferences for meetings, including job interviews, and are temporarily avoiding events and training programs that require large gatherings as a precautionary measure
- We are encouraging employees/staff who are unwell to not report to work and also providing our teams with all required material, including sanitizers as they interact with customers across the country
- We are working closely with our marketplace partners to ensure adequate availability of consumer sanitary products like hand sanitizers, gloves and masks
- Flipkart Travel, through our partner ixigo, is offering full refund (including convenience fee) on cancellation and rescheduling of air tickets booked on Flipkart Travel. This is applicable on travel to selected countries up to March 31, 2020
- We are aware of the possibility of surging prices of some products on the Flipkart marketplace. While we do not control prices of products on the Flipkart marketplace platform, we are working closely with our sellers to urge responsible pricing and behavior. Products with fake claims and inflated prices are being removed on an ongoing basis.
- Certain products may be out of stock on Flipkart due to high customer demand. We are working with our sellers to replenish products and encouraging them to be fair in the prices they are proposing.
For marketplace sellers
We value the health and safety of our marketplace sellers as well as MSMEs and their employees and partners.
- The Flipkart Seller Hub is continuously in touch with Flipkart sellers to promote preventive healthcare and hygiene. Our team has communicated necessary precautions in order to ensure the health and safety of our marketplace sellers and their staff amid concerns over public health during the recent global coronavirus (COVID-19) outbreak.
- Our marketplace team has appealed to the seller community to ensure that products like masks, sanitizers, antiseptic liquids and handwash are made available to our customers at all times at the best possible prices. They have been advised to dispatch these products on priority.
- To ensure faster delivery, sellers have been advised to inward these products to smart warehouses and Flipkart warehouses.