Home Tag "COVID-19"
Jishnu Murali
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Dreams uninterrupted: A Surat family business navigates uncertainty through e-commerce

Ankur Tulsian shouldered great responsibility when his father handed down the textile business that had been in the family for generations. With big dreams of taking the business to new heights, Ankur signed on to become a Flipkart seller. The fruits of the new partnership helped him maintain a revenue stream even through challenging times. Here’s his story, in his own words.
Jishnu Murali
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#Sellfmade – How this Flipkart seller adapted to the COVID-19 crisis and found an incredible way to help his customers!

This ambitious engineer took a leap of faith and left his job to become an entrepreneur. His family told him to think twice but he was determined to succeed. Today, Abhishek Goel is a #Sellfmade Flipkart seller and he is helping make an essential product easily accessible and affordable to online shoppers. Read his inspiring story and find out how his business has adapted to the COVID-19 crisis today.
Team Flipkart Stories
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#Sellfmade – This Flipkart seller is helping pet owners stay “paw-sitive” amid the COVID-19 lockdown!

While the lockdown made it difficult for most of us to get groceries and supplies, pet owners across India had the extra burden of figuring out how to source pet supplies. Foodie Puppies Group, a small company running mostly online on Flipkart, has made it their goal to ensure that pet owners have everything they need to ensure that their beloved pets are happy and healthy. Read their story.
Team Flipkart Stories
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Amid COVID-19 lockdown, this Flipkart seller is fulfilling customers’ needs & helping the needy

Amid the COVID-19 pandemic, people across India have turned to e-commerce for safer and convenient access to their daily needs. While our Wishmasters are delivering essentials to consumers every day, our sellers work endlessly to ensure adequate supply. Mohit Arora, a Flipkart seller, has been selling hand sanitizers and face masks. Read how he's keeping his business running, ensuring safety of customers and employees, and doing his bit for India at the same time.
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.