Shopping online is convenient, but sometimes the product you receive may not meet your expectations. This is where the Flipkart Product Returns process makes your life easier.
Flipkart Product Returns Process Explained
This handy reference guide helps you understand how the Flipkart product returns process works:
How the Flipkart Product Returns Process Works:
- Log in to Flipkart and go to your Orders tab. Tap or click on ‘Return’ to create a request.
- Select your applicable reason of return. Three options will be available based on your reason:
- Exchange: Your order will be exchanged for a new identical product of a different size or color
- Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work)
- Refund: If the product of your choice is unavailable in your preferred size or color or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose ‘Refund’ to have your money returned to you (See 7.)
- Depending on the kind of product you wish to return, your return request may have to undergo a verification process.
- Following verification, confirm your decision based on the category of product ordered.
- Keep all the requisite items necessary for a smooth returns process ready, which includes original packaging, price tags, freebies, accessories, etc.
- Pickup and delivery of your order will be scheduled and details will be communicated in case of an exchange or replacement.
- The refund will be initiated and processed if applicable.
- Your request will be fulfilled according to Flipkart’s returns/replacement guarantee.
How Long Does the Flipkart Product Returns Process Take?
Once you raise a return request, you will receive an email and an SMS. You can track progress anytime under ‘My Orders’ on your Flipkart account. For exchanges, the replacement often arrives with the product pickup, which minimizes waiting time.
Click here to know more about Flipkart product returns
Know Your Flipkart Returns Window
3–Day Returns
- Products: Winterwear (sweaters, sweatshirts, jackets, thermals, shawls, leggings, leg warmers, and more)
- What’s allowed: Refund, replacement, or exchange within 3 days of delivery
- Conditions: Items must be unused, undamaged, with original tags and packaging intact
7–Day Returns
- Products: Electronics (large appliances, mobile phones, laptops), select lifestyle products
- What’s allowed: Replacement within 7 days of delivery
- Conditions: Original packaging and tags must be intact
Defective items of some brands may require visit to authorized service center
10–Day Returns
- Products: Large appliances, furniture
- What’s allowed: Replacement within 10 days of delivery
- Conditions: Items must be unused, undamaged, with original packaging and tags
No returns
- Certain products are not eligible for returns
- Check the list of non-returnable items to confirm
Shop Smartly with Open Box Delivery
Open box deliveries only allow returns if there is a manufacturing defect Examine your product thoroughly for damages, missing parts, or shipment issues when the delivery arrives
Common Return Scenarios
Damaged, Defective, or Tampered Products
- Check your product upon delivery
- If damaged or tampered with, reject it immediately
- Raise a return request via the ‘Orders’ tab
Wrong Size, Color, or Style
- Initiate an exchange for a better fit or look
- Go to ‘My Orders’, tap ‘Return’, and ‘Exchange’ as the reason
Out of Stock Replacements
- Request a full refund if your preferred replacement isn’t available
- Use the ‘Notify Me’ feature to get alerts for the product
Incorrect Product Delivered
- Notify Flipkart immediately if you receive the wrong product
- The delivery team will collect it and deliver the correct item
Flipkart offers a replacement guarantee for products within a specified period as per the seller’s policy and product category. Always check the replacement guarantee period on the product page before initiating a return.
If your product malfunctions beyond this period, contact the brand’s authorized service center for support. If you still have questions, consult the complete FAQs on product returns and exchanges.
