insights

The era of manual code is reaching its limit. By transitioning away from OTPs toward device-bound biometrics, Flipkart is enabling a more secure, frictionless checkout experience that aligns with the future of Indian digital regulations. While OTPs can authenticate other steps of the digital shopping journey, for example, delivery confirmations, biometrics bring in a more seamless and safe payment experience. In this Q&A, Gaurav Arora, Vice President, Payments and SuperCoins at Flipkart, reveals how this shift is modernising the payment journey for 500 million users.