Scammers are always looking for new ways to trick customers. They often use the trusted Flipkart name to make their scams seem real. To entice you in clicking the link they shared, they may send a message: “Dear Flipkart customer, congratulations! You have won…” But you can protect yourself by learning how to spot and report fake calls, messages, and emails. It is easier than you think!

Tactics Scammers Use When Sending a Fake Message

Fraudsters use different tactics to get your attention and steal your information. They often try to:

• Entice You with Fake Offers: You may get a message saying you have won a gift or a prize. The message might ask you to click on a link to claim it, but the link is a trap. Fraudsters may also use unbelievable discounts to make fake offers appear genuine.
• Pretend to be an Official Representative: A scammer may call you and say they’re a “Flipkart account manager” or “customer support” to get you to trust them. They may even ask you to transfer a small amount of money for a prize, which is a big red flag. Fraudsters may also pose as “Flipkart Support” through WhatsApp or Telegram and ask you to share your login details, OTP, or install a malicious app.
• Get Your Personal Information: Scammers will try to get your sensitive data like your PIN, OTP, or bank account details. The links in their messages may lead to a fake website designed to steal your information or infect your device with a virus. They may also send malicious Android APK files through WhatsApp or Telegram. Once installed, these apps can steal banking credentials, OTPs, contacts, and personal data.

Fake Messages and How to Deal with Them

Scammers use SMS, WhatsApp, and other platforms to send messages with fake invoices or branding to appear official. They may also send fake tracking messages claiming that a delivery has failed because of an incomplete address or pending payment.

If you get a suspicious message:

• Don’t click any links
• Don’t share personal or financial info (bank details, passwords)
• Don’t call back the number
• Don’t forward the message to others

When a message directs you to a website, check the URL carefully. Look for missing letters, extra words, or other slight variations in the domain. Contact Flipkart Support (@flipkartsupport) on X or reach out to Flipkart Help Center via the app or website.

Fake Calls and What to Do When You Get One

Fraudsters may call from unknown numbers and offer you an amazing deal or claim there is an urgent issue with your account.

Your best move:

• Disconnect the call immediately
• Don’t provide details like CVV, PIN, OTP, or bank account numbers

Genuine customer service representatives will never require your OTP, account password, or credit card CVV.

Fake Emails and How to Respond to Them

Known as “phishing,” fake emails try to steal your sensitive data or money. They often lure you in with attractive coupons or deals that seem too good to be true (e.g., a 32GB pen drive for ₹25).

If you doubt an email’s authenticity:

• Don’t reply
• Don’t click on any links or download attachments
• Don’t make payments through any link in the email
• Check the sender’s domain. Official emails come from Flipkart.com

Be especially cautious of emails offering unusually high discounts or other deals that seem too good to be true.

Don’t worry about missing out on current deals! You can find all the information you need by:

• Visiting https://www.flipkart.com/
• Checking https://stories.flipkart.com
• Enabling notifications on the official Flipkart app

Rather than purchase through a link you get on a fake message, shop on:

• The official desktop website of Flipkart
• The Flipkart mobile shopping app (iOS and Android)
• The Flipkart mobile site

By shopping on our official platforms, you can ensure a safe and secure experience.