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How Flipkart is redefining the post-delivery experience with Jeeves

Madhu Karuthedath
Jeeves is no new name to most of us. For decades the knowledgeable and profound butler from the adventurous tales of P G Wodehouse has hooked the imagination of readers by the funny bone. But for Flipkart, Jeeves is no laughing matter. It is perhaps one of the greatest customer innovations that India’s largest online marketplace had pioneered during its game-changing course over the last decade. To be more precise, Jeeves Consumer Services Pvt Ltd is Flipkart’s very own product repair and after-sales service capability, designed to deliver customer smiles beyond the point of delivery. How? We unveil the story.

How Flipkart’s Project EVA empowers women Wishmasters

Arjun Paul
For some customers in Bengaluru who shopped on Flipkart in 2016, opening the door to receive their deliveries became an experience to remember. In an innovative move that brought gender equality, women’s empowerment and equal opportunity to the doorstep, these customers discovered that their orders were delivered by a woman Wishmaster (delivery executive). A confident woman dressed in a t-shirt and trousers handed over their wishes, with a smile and a sparkle in her eye. This is the story of Flipkart’s Project EVA, an innovation that aims to empower women in the supply chain industry by proving that no workplace and no job description is an all-male bastion.

The Flipkart innovation Timeline – 10 years that redefined shopping in India

How would you define innovation? Is it a fresh idea that holds potential? Is it creating something that changes the world? Or is it something more, where the whole adds up to more than the sum of the parts? At Flipkart, the philosophy behind innovation has been to solve real problems and to make life easier for customers. This Flipkart innovation timeline takes you back to 2007 to evoke salient moments from Flipkart’s historic journey, moments that have changed the way India shops.

Flipkart No Cost EMI – Making your wishes affordable

Flipkart Stories Editorial
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Have you been saving up to buy that big ticket product from Flipkart? Put an end to the wait and effort. Flipkart No Cost EMI — a monthly installment-based payment scheme with no processing fee, no hidden costs, no down payment and no interest payout — takes you one step closer to making your wishes come true, no matter what the price tag. Here’s everything you need to know about it.