2020 has been a year of living dangerously, and miraculously. The Flipkart Stories team, which tapped into a different mojo while working remotely, gets candid about what it took to stay sane, focused, and productive in the year of the coronavirus
It’s been over six months since employees across the world began working from their homes because of the pandemic. It’s been a new way of doing things — with work, childcare, pet care, families, household chores, fitness attempts, and more thrown into the same ring. While some took to it instantly, for many, it was a learning curve. In this story, Flipsters talk about the early days, the hits and misses, the a-ha moments and creating something as massive as The Big Billion Days remotely.
At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Even as the nation goes into extended lockdown, e-commerce has become the lifeline for the country, keeping workers employed and delivering essentials to millions of customers. Curious about what's going on behind the scenes? Take a look at these pictures from Flipkart's fulfillment centres, warehouses and delivery hubs in the time of COVID-19
Krishna Raghavan, Chief People Officer - Flipkart, outlines the initiatives being rolled out to keep employees working remotely productive, engaged and connected during the lockdown necessitated by the COVID-19 public health emergency
Long plagued by gender stereotypes and a lack of representation, the software engineering field has the reputation of being a “boys club”. This reputation is even more pronounced in India, where family pressure and the lack of a support system cause a lot of women to drop out of STEM jobs after their first few years. However, the trend is changing slowly but steadily, with a new generation of ambitious women engineers leading a quiet revolution in the field. These women are also mentoring younger students to create a new crop of women engineers who receive the guidance they did not receive. We spoke to some of Flipkart’s sharpest young women to get their views on what’s changed, what hasn’t and where they see things going in the future.
slash n 2019 is just around the corner, and Flipkart’s best tech minds are getting ready for its next flagship tech conference. We take a look at some of the people behind some of the best talks at last year’s slash n, and the amazing work they brought to the fore.
Artificial Intelligence, Machine Learning, Data Science — these are just a few of the buzzwords that have dominated tech conversations in recent times. What happens when a company that generates data in excess of 15 terabytes every day shares its research and tools with the tech community? In 2013, Flipkart unveiled slash n, a flagship tech conference like no other. In the lead-up to the event in its fifth year in April, we look back at the highlights from slash n 2018
Packed with innovation, disruption and tremendous growth, 2018 saw Flipsters take their game to the next level, implementing customer-centric ideas and solidifying Flipkart’s image as one of India’s most trusted brands. All of this came to bear upon the 2019 Flipkart Annual Awards. The ceremony on February 7, 2019 was the grand finale that this stellar year deserved, with the finest achievements by Flipsters in a variety of categories celebrated with great aplomb. Read all about what transpired on that fantastic night!