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Team Flipkart Stories
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Unforgettable lessons, unbreakable bonds – From Kargil to Flipkart, a veteran’s story

From a needle to a tank, Captain Jyoti Bisht was assigned the Indian Army's supply chain responsibilities in border areas right after her training. Today, years after she’s left the army, she recalls the valuable learnings that have guided her for life. Read on as she talks about her fascinating professional journey and her post-army life as a Flipkart Supply Chain Manager.
Jishnu Murali
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#HumansOfBBD: Student, aspiring rockstar, Flipkart Wishmaster, Joy David is making waves in Andamans

Flipkart Wishmaster Joy David is not just an aspiring rockstar, he is also a rockstar at his job! When he isn’t pursuing his Bachelors in Sociology, or strumming away at his guitar, he zooms around Port Blair in the Andaman and Nicobar Islands making deliveries to excited Flipkart customers. Read his story and find out what inspires him.
Team Flipkart Stories
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For Flipkart Wishmaster Menaka, patience & perseverance is the key to success

After losing her husband in a tragic road accident, Menaka S struggled with depression and financial constraints. But she continued trying to find her independence and progress in life. She moved to a hostel, and soon, observing a Wishmaster, she decided to become one herself. Today, Menaka is proud to be a woman Wishmaster at Flipkart’s Mysuru hub. Here’s her story.
Team Flipkart Stories
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From the film industry to e-commerce: How this woman wishmaster navigated lockdown uncertainties

After Geeta Sharma and her husband both lost their jobs during the pandemic-induced lockdown, she had just one goal - to provide for her family. When she heard Flipkart was hiring women Wishmasters, she quickly joined a hub in New Delhi. Today, she’s proud that she is able to support her family through a difficult time and also wants to be a role model for more women like her. Read her story.
Team Flipkart Stories
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It’s what makes us truly human: How duty & humanity drove Flipkart’s COVID-19 volunteers

When the second wave of the COVID-19 pandemic unleashed devastation across the country, volunteers from the Flipkart family joined hands and formed the Flipkart COVID Warrior group to extend support in emergencies. About 150-strong, these motivated individuals worked tirelessly to offer help to COVID-affected individuals on all fronts — from oxygen supplies and hospital beds to plasma availability and medications. Read on to know what drove them to help over 200 Indian families, all while navigating challenges of their own.
Team Flipkart Stories
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Inspiring, relatable and hopeful: Flipsters tell us their WFH stories

It’s been over six months since employees across the world began working from their homes because of the pandemic. It’s been a new way of doing things — with work, childcare, pet care, families, household chores, fitness attempts, and more thrown into the same ring. While some took to it instantly, for many, it was a learning curve. In this story, Flipsters talk about the early days, the hits and misses, the a-ha moments and creating something as massive as The Big Billion Days remotely.
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.