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Inspiring, relatable and hopeful: Flipsters tell us their WFH stories

It’s been over six months since employees across the world began working from their homes because of the pandemic. It’s been a new way of doing things — with work, childcare, pet care, families, household chores, fitness attempts, and more thrown into the same ring. While some took to it instantly, for many, it was a learning curve. In this story, Flipsters talk about the early days, the hits and misses, the a-ha moments and creating something as massive as The Big Billion Days remotely.
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Vishnu Sreekumar
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Breaking up the boys’ club: Flipkart’s women engineers are at the forefront of a quiet revolution in Indian tech

Long plagued by gender stereotypes and a lack of representation, the software engineering field has the reputation of being a “boys club”. This reputation is even more pronounced in India, where family pressure and the lack of a support system cause a lot of women to drop out of STEM jobs after their first few years. However, the trend is changing slowly but steadily, with a new generation of ambitious women engineers leading a quiet revolution in the field. These women are also mentoring younger students to create a new crop of women engineers who receive the guidance they did not receive. We spoke to some of Flipkart’s sharpest young women to get their views on what’s changed, what hasn’t and where they see things going in the future.
Roshan Pai
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slash n 2018 Retrospective – AI for India, Tech for Everyone

Artificial Intelligence, Machine Learning, Data Science — these are just a few of the buzzwords that have dominated tech conversations in recent times. What happens when a company that generates data in excess of 15 terabytes every day shares its research and tools with the tech community? In 2013, Flipkart unveiled slash n, a flagship tech conference like no other. In the lead-up to the event in its fifth year in April, we look back at the highlights from slash n 2018
Vishnu Sreekumar
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Rewards, recognition and revelry: Flipkart Annual Awards celebrate top performers

Packed with innovation, disruption and tremendous growth, 2018 saw Flipsters take their game to the next level, implementing customer-centric ideas and solidifying Flipkart’s image as one of India’s most trusted brands. All of this came to bear upon the 2019 Flipkart Annual Awards. The ceremony on February 7, 2019 was the grand finale that this stellar year deserved, with the finest achievements by Flipsters in a variety of categories celebrated with great aplomb. Read all about what transpired on that fantastic night!
Bijoy Venugopal
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How Books and General Merchandise turned a new page for Flipkart

In 2007, India’s e-commerce startup story began with the rather dramatic sale of a book. Over the better part of a decade, Flipkart added a slew of shopping categories including mobiles and electronics, fashion, large home appliances, furniture, grocery, and more. Even as the Bengaluru-based startup captured the market in these categories, one business unit fell behind. Books, the mainstay of the online shopping platform in its early days, was elbowed aside by strategic priorities. In August 2017, the Books & General Merchandise business was reconstituted and tasked with winning back brands and customers that had drifted to the competition. In less than a year, the new unit effected a remarkable turnaround, not merely arresting losses but growing the market to claim a sizable share, while adding heft to sales figures during the Big Billion Days in October 2018. Read this awe-inspiring story of resurrection and growth, peppered with revealing insight from the team that achieved the impossible.