Digital India - Flipkart Customer Stories from an Empowered India

FEATURED

August 16, 2018

Customer Speak: Why Flipkart’s Perfect Buy experience is better than shopping at a mall!

Does shopping for home appliances seem tedious? We understand you completely! There are so many bases to cover — you want the best price and the best specs, coupled with the features you’d use the most. You also want to ensure that your fridge, TV or washing machine matches your tastes and fits in your space. That’s quite a laundry list, isn’t it? If you find yourself running from one mall to another, measuring tape in hand, it’s time to give yourself a break. Read how these customers shopped smart and stress-free using Perfect Buy — the Flipkart shopping experience that makes it so convenient to shop for home appliances online that you’ll never even think of walking into a mall again!

Customer Stories

July 6, 2018

Jishnu Murali

From Varanasi to Coimbatore: ASUS gaming fever grips Digital India

Recently, Flipkart received the first pre-orders for the brand-new Asus ROG Ryzen 7 laptops. Customer insights showed that the orders came from two Tier 2 cities in India — Varanasi and Coimbatore, beating the expected trend of orders from metros. Intrigued, a Flipkart team traveled to these cities to meet customers and learn more about them. Read their stories.

Customer Stories

May 18, 2018

Team Flipkart Stories

#FlipkartHappyDelivery – The Flipkart Delivery stories that warmed our hearts!

It's a fact: The happiest customers seldom talk. They might give you a thumbs-up or click on a smiley but they rarely go out on a limb and expound the extent of their happiness in words. When our customer experience data told us that over 85% of our customers were truly, madly happy with Flipkart's Customer Support & delivery, we decided to ask them about their experience and what they really felt. We invited them to tell us their story. From the overwhelming number of Happy Delivery stories that poured in, we've selected a few of the most heartwarming ones. Read, share, and be inspired to tell us your own happy Flipkart story.

Customer Stories

April 12, 2018

Team Flipkart Stories

Submit your #FlipkartHappyDelivery story and we’ll share it with the world!

We’ve heard you out in the bad times — we’ve learned and striven to do better. Now, we want to hear of the times we’ve made you happy. A delivery that’s reached ahead of time, a customer support executive who’s gone out of the way to help you out, or a delivery person who’s made your day. Share your story and we’ll showcase them on Flipkart Stories.

Customer Stories

December 28, 2017

Team Flipkart Stories

50 lucky customers never guessed who their Secret Santa was this Christmas

The good folks at Flipkart Fashion pulled a Secret Santa surprise on 50 unsuspecting customers and made their wishlists come true. Want to know how? Watch this video

Customer Stories

December 7, 2017

Team Flipkart Stories

Flipkart’s Buyback Guarantee helped these shoppers afford their dream smartphones

Waiting for a chance to upgrade to a new smartphone? Take a tip from these smart shoppers, who not only achieved their goals with Flipkart’s Buyback Guarantee but got great value for their old smartphones. Read their story.

Customer Stories

August 18, 2017

Team Flipkart Stories

#CustomerFirst – Prize-winning stories penned by Flipkart customers

Are Flipkart customers happy? No, they’re delighted! Our customers sent us fascinating stories of love and loyalty. We share with you the prize-winning #CustomerFirst anecdotes

Customer Stories

August 4, 2017

Team Flipkart Stories

Flipkart Customer Connect – old customers share new insights

In July 2017, the month of Flipkart Customer Connect, some of our most loyal and long-standing customers shared their most joyous shopping moments. Little did they know that Flipkart had a special surprise waiting for them. Here are some heartwarming stories

Customer Stories

July 28, 2017

Shantanu Guha Ray

Mughal Sarai — what’s in a name for Flipkart customers here?

Even as Mughal Sarai wrestles with history over its impending renaming, Flipkart customers in this town famous for India’s busiest railway junction look forward to bigger changes

Customer Stories

July 28, 2017

Arjun Paul

In Pokhran, online shopping is no mirage for Flipkart customers

Pokhran is famed as the birthplace of India’s nuclear program. This sleepy desert town in Rajasthan’s Jaisalmer district is enclosed by the sands of the Thar, and its people — both locals and émigrés — paint a picture of resourcefulness, tenacity, and a true passion for online shopping. Another heartwarming customer story from our Digital India series