Customer Stories

Home Customer Stories
Jishnu Murali
0

Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.
Sophia Stephen
0

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Jishnu Murali
0

Meet Mohammed Rameez, the Flipkart customer care executive who is a beacon of dependability

Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.