Digital India - Flipkart Customer Stories from an Empowered India

November 18, 2019

Meet Mohammed Rameez, the Flipkart customer care executive who is a beacon of dependability

Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.

Customer Stories

October 24, 2019

Jishnu Murali

No issue unsolved: How Chandrakanti Nayak is winning Flipkart customers’ hearts!

When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.

Customer Stories

August 22, 2019

Team Flipkart Stories

#AFriendInFlipkart is a friend indeed – Read these heartwarming stories penned by customers and feel the love!

What are the key ingredients for an unsinkable friendship? Trust, commitment and loyalty. That's exactly what these Flipkart customers found when they needed #AFriendInFlipkart. Read their heartwarming stories and tell us about your Flipkart friend too!

Customer Stories

July 8, 2019

Team Flipkart Stories

With Flipkart Plus, 2 lucky customers took off on a #FlightOfDreams

It’s a dream that every cricket-loving Indian has always cherished. A long-nurtured desire. And a fandom second to none. Recently, Flipkart Plus enabled a few lucky Indians to fulfil those aspirations and take the much-coveted #FlightOfDreams. Read on for more.

Customer Stories

June 20, 2019

Roshan Pai

Filling carts, winning hearts: Meet Jagruthi Shetty, a beacon of empathy and compassion

What does it take to change a potentially bad shopping experience into a delightful one? Flipkart Customer Service executive Jagruthi Shetty believes empathy and compassion are key. It all began with an escalation email to Kalyan, and ended with another email to him, this time to commend Jagruthi’s dedication and her willingness to serve - read this story of empathy and gratitude!

Customer Stories

February 8, 2019

Team Flipkart Stories

In Canada, Walmart and Myntra are bringing India closer to Indians

For South Asians living abroad, shopping for ethnic wear can be challenging — the clothes are often expensive, sizing confusing, and the fabric something that you'd have to settle for. But what if an online platform could bring these customers the latest trends, the perfect fit and fabric that feels like home, all within days? Read how a South Asian customer in Canada, with the help of Myntra and Walmart, found exactly what she was looking for, straight from India!

Customer Stories

October 26, 2018

Team Flipkart Stories

213

Customers speak: With Debit Card EMIs, Indians can shop guilt-free

In a country where debit card users are significantly higher than credit card users, it is quite limiting to only be able to shop on EMI using the latter. Recognizing this gap last year, Flipkart partnered with leading Indian banks to introduce Debit Card EMIs, an innovation that lets shoppers pay in instalments without a credit card. One of Flipkart’s ingenious Payments innovations, Debit Card EMIs have been a boon for many. Here’s a snapshot of Flipkart customers who’ve reaped the benefit first-hand.

Appliances

August 16, 2018

Team Flipkart Stories

Customer Speak: Why Flipkart’s Perfect Buy experience is better than shopping at a mall!

Does shopping for home appliances seem tedious? We understand you completely! There are so many bases to cover — you want the best price and the best specs, coupled with the features you’d use the most. You also want to ensure that your fridge, TV or washing machine matches your tastes and fits in your space. That’s quite a laundry list, isn’t it? If you find yourself running from one mall to another, measuring tape in hand, it’s time to give yourself a break. Read how these customers shopped smart and stress-free using Perfect Buy — the Flipkart shopping experience that makes it so convenient to shop for home appliances online that you’ll never even think of walking into a mall again!

Customer Stories

July 6, 2018

Jishnu Murali

From Varanasi to Coimbatore: ASUS gaming fever grips Digital India

Recently, Flipkart received the first pre-orders for the brand-new Asus ROG Ryzen 7 laptops. Customer insights showed that the orders came from two Tier 2 cities in India — Varanasi and Coimbatore, beating the expected trend of orders from metros. Intrigued, a Flipkart team traveled to these cities to meet customers and learn more about them. Read their stories.

Customer Stories

May 18, 2018

Team Flipkart Stories

#FlipkartHappyDelivery – The Flipkart Delivery stories that warmed our hearts!

It's a fact: The happiest customers seldom talk. They might give you a thumbs-up or click on a smiley but they rarely go out on a limb and expound the extent of their happiness in words. When our customer experience data told us that over 85% of our customers were truly, madly happy with Flipkart's Customer Support & delivery, we decided to ask them about their experience and what they really felt. We invited them to tell us their story. From the overwhelming number of Happy Delivery stories that poured in, we've selected a few of the most heartwarming ones. Read, share, and be inspired to tell us your own happy Flipkart story.

Customer Stories

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