With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.
At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Amid the lockdown, many customers have turned to e-commerce to get their daily needs. Grateful for the option to get their essentials delivered, our customers have sent in messages of thanks, saying that it’s e-commerce that’s helped them not only get their supplies, but also stay safe. Read on for some heartwarming accounts.
A few days ago, we asked how e-commerce has made these difficult times slightly easier for you. Your responses warmed our hearts and motivated our frontline staff who are doing everything they can to deliver your essentials to you during #COVID19. Read on for some of our customers’ stories, it’s sure to bring a smile to your face!
Fulfilling Flipkart’s ‘Customer First’ promise is no easy feat, but Prajwal R does it with the spirit of a true-blue problem-solver. The zeal and gusto inherent in this Flipkart customer service executive are the reasons why he’s received a thumbs-up from happy Flipkart shoppers across the country.
Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.
When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.
What are the key ingredients for an unsinkable friendship? Trust, commitment and loyalty. That's exactly what these Flipkart customers found when they needed #AFriendInFlipkart. Read their heartwarming stories and tell us about your Flipkart friend too!
It’s a dream that every cricket-loving Indian has always cherished. A long-nurtured desire. And a fandom second to none. Recently, Flipkart Plus enabled a few lucky Indians to fulfil those aspirations and take the much-coveted #FlightOfDreams. Read on for more.