Digital India - Flipkart Customer Stories from an Empowered India

September 3, 2020

In Assam, a happy customer says Flipkart enables access to better products for his family

Recently, a Flipkart customer review caught our eye, and that of many users on social media. In the review was a picture of a girl, smiling in an outfit just purchased from Flipkart, and what seemed like her mother, sitting proudly behind her. Intrigued, we decided to reach out to the customer and hear more about their experience. What we found warmed our hearts! Read this story, all the way from Assam's Lakhimpur district.

Customer Stories

August 14, 2020

Team Flipkart Stories

Tales From A Lockdown: Online shoppers feel safe as they #StayHomeWithFlipkart

As the pandemic continues to force the world into a new normal that's increasingly indoors, Flipkart is working tirelessly to ensure that everything you need is delivered right to your doorstep, in the safest way possible. As we strive to keep up our end of the accessibility and safety promise, we asked our customers to tell us their #StayHomeWithFlipkart stories. They wrote in to share the many ways in which Flipkart is helping them stay home and stay safe. Read their heartwarming stories and spread the love!

Customer First

June 16, 2020

Roshan Pai

Pedal to the mettle: Amid lockdown, this Jeeves technician cycled 25 km to help a customer

Even a pandemic didn’t deter Jeeves technician Ayan Guhathakurta from going the extra mile to help a customer in need.

Customer Stories

May 19, 2020

Jishnu Murali

Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.

Customer First

April 23, 2020

Sophia Stephen

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.

Customer Stories

April 17, 2020

Team Flipkart Stories

#ThankYouEcommerce: Messages of gratitude and encouragement from Flipkart customers

Amid the lockdown, many customers have turned to e-commerce to get their daily needs. Grateful for the option to get their essentials delivered, our customers have sent in messages of thanks, saying that it’s e-commerce that’s helped them not only get their supplies, but also stay safe. Read on for some heartwarming accounts.

Customer Stories

March 27, 2020

Team Flipkart Stories

#ThankYouEcommerce: Customers say e-commerce is helping them stay safe & stocked

A few days ago, we asked how e-commerce has made these difficult times slightly easier for you. Your responses warmed our hearts and motivated our frontline staff who are doing everything they can to deliver your essentials to you during #COVID19. Read on for some of our customers’ stories, it’s sure to bring a smile to your face!

Customer First

March 3, 2020

Jishnu Murali

Building bonds and finding solutions: How Prajwal R delights Flipkart customers

Fulfilling Flipkart’s ‘Customer First’ promise is no easy feat, but Prajwal R does it with the spirit of a true-blue problem-solver. The zeal and gusto inherent in this Flipkart customer service executive are the reasons why he’s received a thumbs-up from happy Flipkart shoppers across the country.

Customer First

November 18, 2019

Jishnu Murali

Meet Mohammed Rameez, the Flipkart customer care executive who is a beacon of dependability

Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.

Customer First

October 24, 2019

Jishnu Murali

No issue unsolved: How Chandrakanti Nayak is winning Flipkart customers’ hearts!

When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.

Customer Stories

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