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In Assam, a happy customer says Flipkart enables access to better products for his family

Customer Stories
Roshan Pai

Pedal to the mettle: Amid lockdown, this Jeeves technician cycled 25 km to help a customer

Customer First
Team Flipkart Stories

#ThankYouEcommerce: Customers say e-commerce is helping them stay safe & stocked

Customer Stories
Team Flipkart Stories

#AFriendInFlipkart is a friend indeed – Read these heartwarming stories penned by customers and feel the love!

Customer Stories
Roshan Pai

Filling carts, winning hearts: Meet Jagruthi Shetty, a beacon of empathy and compassion

Customer First
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Customer Stories
Team Flipkart Stories
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Meet the woman Wishmaster, student & trailblazer who’s delivering happiness in Pune!

Nothing can stand in the way of Flipkart Wishmaster Prajakta Bandu Bhadale and her dreams. Every morning, she hops on her scooter to deliver Flipkart orders to customers on Pune’s Baner Road. In the evening, she zips straight to college where she is pursuing a B.Com degree. A go-getter and a thorough professional, Prajakta leaves a lasting impression on her customers. So much so that one of them recently took to Twitter to laud the wishmaster and her work ethic. Read this incredible story.
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Customer Stories
Jishnu Murali
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#WomenAtFlipkart – In Kolkata, a woman Wishmaster inspires our customer to write in!

Rina Bera has not been a Flipkart Wishmaster for long, but she certainly has a knack of leaving a lasting impression on our customers. Recently, a customer in Kolkata, for whom Rina made a Flipkart delivery, was inspired by her determination and #CustomerFirst attitude. Taking to social media, she shared her experience. We got in touch with the customer and Rina to get the full story. Read this inspiring story of a woman Wishmaster cementing her place in a field previously considered an all-male bastion.
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Customer Stories
Team Flipkart Stories
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In Assam, a happy customer says Flipkart enables access to better products for his family

Recently, a Flipkart customer review caught our eye, and that of many users on social media. In the review was a picture of a girl, smiling in an outfit just purchased from Flipkart, and what seemed like her mother, sitting proudly behind her. Intrigued, we decided to reach out to the customer and hear more about their experience. What we found warmed our hearts! Read this story, all the way from Assam's Lakhimpur district.
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Customer Stories
Team Flipkart Stories
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Tales From A Lockdown: Online shoppers feel safe as they #StayHomeWithFlipkart

As the pandemic continues to force the world into a new normal that's increasingly indoors, Flipkart is working tirelessly to ensure that everything you need is delivered right to your doorstep, in the safest way possible. As we strive to keep up our end of the accessibility and safety promise, we asked our customers to tell us their #StayHomeWithFlipkart stories. They wrote in to share the many ways in which Flipkart is helping them stay home and stay safe. Read their heartwarming stories and spread the love!
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Customer Stories
Jishnu Murali
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Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.
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Customer First
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
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