Customer Stories

Customer First

August 6, 2021

Team Flipkart Stories

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When a father pinned his hopes on e-commerce, Flipkart customer support executive Ayesha stepped up to deliver!

To ensure safety and keep his son’s spirits upbeat amid the COVID-19 lockdown, one father in Chennai pinned his hopes on Flipkart. He ordered a special birthday gift for his son, but when rising cases and an impending lockdown threatened to delay the order, he reached out for help. Working against the clock, Flipkart customer support executive Ayesha ensured that the delightful gift reached the family on time. Here’s the story.

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Customer Stories

April 27, 2021

Jishnu Murali

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11

‘I have what it takes’ – In Delhi, a differently abled Wishmaster is inspiring customers & colleagues

Talented, confident and determined to succeed, this differently abled Wishmaster inspires both colleagues and customers alike. Recently, a customer even took to social media to talk about Himanshu's commitment and sincerity. Here's his incredible story.

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Customer Stories

February 18, 2021

Team Flipkart Stories

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Meet the woman Wishmaster, student & trailblazer who’s delivering happiness in Pune!

Nothing can stand in the way of Flipkart Wishmaster Prajakta Bandu Bhadale and her dreams. Every morning, she hops on her scooter to deliver Flipkart orders to customers on Pune’s Baner Road. In the evening, she zips straight to college where she is pursuing a B.Com degree. A go-getter and a thorough professional, Prajakta leaves a lasting impression on her customers. So much so that one of them recently took to Twitter to laud the wishmaster and her work ethic. Read this incredible story.

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Customer Stories

February 11, 2021

Jishnu Murali

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#WomenAtFlipkart – In Kolkata, a woman Wishmaster inspires our customer to write in!

Rina Bera has not been a Flipkart Wishmaster for long, but she certainly has a knack of leaving a lasting impression on our customers. Recently, a customer in Kolkata, for whom Rina made a Flipkart delivery, was inspired by her determination and #CustomerFirst attitude. Taking to social media, she shared her experience. We got in touch with the customer and Rina to get the full story. Read this inspiring story of a woman Wishmaster cementing her place in a field previously considered an all-male bastion.

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Customer Stories

October 22, 2020

Team Flipkart Stories

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Gone in 30 minutes… Flipkart Quick makes the fastest delivery of The Big Billion Days!

A Flipkart Quick delivery is promised in 90 minutes. But these Flipkart customers had no idea that, within a fraction of that time, they would be cradling in their hands the new phones they ordered during The Big Billion Days early access sale!

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Customer Stories

September 3, 2020

Team Flipkart Stories

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In Assam, a happy customer says Flipkart enables access to better products for his family

Recently, a Flipkart customer review caught our eye, and that of many users on social media. In the review was a picture of a girl, smiling in an outfit just purchased from Flipkart, and what seemed like her mother, sitting proudly behind her. Intrigued, we decided to reach out to the customer and hear more about their experience. What we found warmed our hearts! Read this story, all the way from Assam's Lakhimpur district.

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Customer Stories

August 14, 2020

Team Flipkart Stories

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Tales From A Lockdown: Online shoppers feel safe as they #StayHomeWithFlipkart

As the pandemic continues to force the world into a new normal that's increasingly indoors, Flipkart is working tirelessly to ensure that everything you need is delivered right to your doorstep, in the safest way possible. As we strive to keep up our end of the accessibility and safety promise, we asked our customers to tell us their #StayHomeWithFlipkart stories. They wrote in to share the many ways in which Flipkart is helping them stay home and stay safe. Read their heartwarming stories and spread the love!

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Customer First

June 16, 2020

Roshan Pai

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Pedal to the mettle: Amid lockdown, this Jeeves technician cycled 25 km to help a customer

Even a pandemic didn’t deter Jeeves technician Ayan Guhathakurta from going the extra mile to help a customer in need.

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Customer Stories

May 19, 2020

Jishnu Murali

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29

Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.

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Customer First

April 23, 2020

Sophia Stephen

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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.

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