OTPs are secret codes that safeguard our precious data. By educating ourselves on OTP care, we can protect ourselves from online theft, fraud, and loss of sensitive information.
Most sensitive information is now digitized, and you need OTPs for nearly all digital transactions. OTPs are sensitive single-use authorization codes. This means handling these codes with extreme care is a necessary step. OTPs are central to two-factor authentication (2FA), which helps protect your private information.
Why to Keep Your OTP Private?
A Dominant Threat
56.5%
Of the overall fraud cases in FY25 from the Internet/Cards category is related to OTPs (As per an RBI report)
Flipkart Account Contains Details
Your Name, mobile number, DOB, email, addresses, and payment information
Unauthorized Access
Leads to identity theft, financial loss, increased vulnerability to digital scams, or harassment
Remember
Flipkart representatives never ask for payment OTPs over a call/text
Fraudsters pretend it is needed to complete a purchase or transaction
Best OTP Hygiene Practices
- No financial institution or e-commerce platform asks you to read out OTP; if they do, hang up immediately
- When booking a product or service through a call, enter the OTP using your keypad and never dictate it
- Avoid clicking on suspicious links, as they may attempt device takeover and access private information
- Do not forward texts or messages containing an OTP to anyone
- Verify and double-check the amount that will be debited before entering an OTP
- Check the merchant’s name and any other information in the OTP message
- Cancel the transaction if there are any mismatches
What are the Different OTPs Sent by Flipkart?
OTPs are only valid for a single transaction or login session. Flipkart sends different OTPs based on the action initiated on your end.
Here are a few examples of the OTP messages.
- The OTP message you receive to log in to your Flipkart account
- The OTP message you receive to update your phone number on a Flipkart account
- The OTP message you receive to reset the password for a Flipkart account (You may also receive an email on your registered email ID with the OTP)
- An email with the OTP message to update your email address for a Flipkart account
- The OTP you receive to order a product using a debit/credit card or netbanking
When and With Whom Can You Share an OTP?
While most OTPs are for your eyes only, there are some you can share with authorized personnel. Here are a few instances on Flipkart:
- On Delivery of High-value Products
You need to share the OTP received via SMS with an authorized Flipkart Wishmaster to complete delivery - During a COD order for creating a return request.
You will receive an OTP, which has to be shared over the call after confirming the product details
By following these tips, you can shop safely on Flipkart and conduct other digital transactions securely. Handle your OTP with care and enjoy shopping online via the Flipkart App or website without any hassles or worries!
Read our blogs to find helpful tips like these and other helpful resources on safe commerce.
