Customer First

Customer First

August 6, 2021

Team Flipkart Stories

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When a father pinned his hopes on e-commerce, Flipkart customer support executive Ayesha stepped up to deliver!

To ensure safety and keep his son’s spirits upbeat amid the COVID-19 lockdown, one father in Chennai pinned his hopes on Flipkart. He ordered a special birthday gift for his son, but when rising cases and an impending lockdown threatened to delay the order, he reached out for help. Working against the clock, Flipkart customer support executive Ayesha ensured that the delightful gift reached the family on time. Here’s the story.

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Customer First

June 16, 2020

Roshan Pai

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Pedal to the mettle: Amid lockdown, this Jeeves technician cycled 25 km to help a customer

Even a pandemic didn’t deter Jeeves technician Ayan Guhathakurta from going the extra mile to help a customer in need.

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Customer First

April 23, 2020

Sophia Stephen

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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.

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Customer First

March 3, 2020

Jishnu Murali

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Building bonds and finding solutions: How Prajwal R delights Flipkart customers

Fulfilling Flipkart’s ‘Customer First’ promise is no easy feat, but Prajwal R does it with the spirit of a true-blue problem-solver. The zeal and gusto inherent in this Flipkart customer service executive are the reasons why he’s received a thumbs-up from happy Flipkart shoppers across the country.

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Customer First

November 18, 2019

Jishnu Murali

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Meet Mohammed Rameez, the Flipkart customer care executive who is a beacon of dependability

Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.

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Customer First

October 24, 2019

Jishnu Murali

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No issue unsolved: How Chandrakanti Nayak is winning Flipkart customers’ hearts!

When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.

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Customer First

June 20, 2019

Roshan Pai

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Filling carts, winning hearts: Meet Jagruthi Shetty, a beacon of empathy and compassion

What does it take to change a potentially bad shopping experience into a delightful one? Flipkart Customer Service executive Jagruthi Shetty believes empathy and compassion are key. It all began with an escalation email to Kalyan, and ended with another email to him, this time to commend Jagruthi’s dedication and her willingness to serve - read this story of empathy and gratitude!

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