Home Tag "Refurbished Goods"
Vishnu Nair
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How Jeeves and F1 deliver on Flipkart’s ‘Customer First’ promise

For a long time, e-commerce was all about buying a product online. The relationship between e-tailer and customer would end with the delivery of the product. In 2014, Flipkart sought to change this with the acquisition of Jeeves, a seasoned player in the after-sales service and installation business. In 2017, Flipkart acquired F1 Info Solutions, one of India’s largest electronics service providers that specialized chiefly in repair and refurbishment of mobile phones. In the years since, this dynamic duo has expanded the definition of customer service and opened up a whole new market for Flipkart to tap through 2GUD.com, India’s first-ever independent platform for refurbished goods. Read about how Jeeves and F1 are redefining the reverse supply chain in India’s vibrant e-commerce landscape
Team Flipkart Stories
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Flipkart launches 2GUD, a new e-commerce value platform for refurbished goods

* 2GUD is Flipkart’s first foray into the refurbished goods market, which is expected to be a $20 billion market in 5-6 years * 2GUD, an independent marketplace, will feature refurbished smartphones, laptops and accessories initially; extending to several other categories including appliances * All products featured on 2GUD will be thoroughly tested and certified with warranty, to solve for the problem of trust in the refurbished goods market