2020 has been a year of living dangerously, and miraculously. The Flipkart Stories team, which tapped into a different mojo while working remotely, gets candid about what it took to stay sane, focused, and productive in the year of the coronavirus
The pandemic has triggered changes in customer preferences and brought new customers online to experience e-commerce. Ahead of the festive season, Nishit Garg, Vice President - Fashion at Flipkart, expresses confidence in the strong partnerships that Flipkart has built with leading fashion brands and sellers
As a homegrown platform, Flipkart has a huge emphasis on enabling the local MSME industry of the country, by enabling them to embrace the digital economy and transforming their business journey. Read the stories of these small businesses who have experienced the power of this path-breaking transformation despite the challenges posed by the global coronavirus pandemic
When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla's family business has paved the way for similar enterprises to take the plunge and realize success. Read their incredible story.
At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.