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Team Flipkart Stories
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On World MSME Day, Flipkart stands with small businesses to beat back pandemic blues

As a homegrown platform, Flipkart has a huge emphasis on enabling the local MSME industry of the country, by enabling them to embrace the digital economy and transforming their business journey. Read the stories of these small businesses who have experienced the power of this path-breaking transformation despite the challenges posed by the global coronavirus pandemic
Sophia Stephen
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In Uttar Pradesh, a small family business became a lifeline for a village amid a pandemic

When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla's family business has paved the way for similar enterprises to take the plunge and realize success. Read their incredible story.
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.