2020 has been a year of living dangerously, and miraculously. The Flipkart Stories team, which tapped into a different mojo while working remotely, gets candid about what it took to stay sane, focused, and productive in the year of the coronavirus
When this Flipkart seller’s business hit a low during the COVID-19 lockdown, he turned to Flipkart for ideas. Using the resources he already had, some creativity, and with full support from Flipkart, Manoj Kumar got back to running his business and started to feel positive again. Read his story.
With interactive game shows and stay-at-home reality shows, it's win-win for Flipkart Video viewers when it comes to lockdown entertainment! Prakash Sikaria, Vice President - Growth and Monetisation at Flipkart, offers a peek into the world of original content now streaming on Flipkart Video
At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
From making sure that our customers get their essentials no matter what, to ensuring that they always have someone to talk to, Flipsters are working behind the scenes to join the dots and make this difficult time a little more bearable. Read the stories of our very own COVID-19 heroes
Krishna Raghavan, Chief People Officer - Flipkart, outlines the initiatives being rolled out to keep employees working remotely productive, engaged and connected during the lockdown necessitated by the COVID-19 public health emergency