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Sophia Stephen

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Team Flipkart Stories

At Flipkart Authorized BuyZones, you can get expert help with your shopping

Are you unsure about how to shop online? Walk into a Flipkart-authorized 'BuyZone' in your neighborhood and get a helping hand. Friendly representatives at more than 10,000 general stores in over 700 Tier II and Tier III cities in 20 states in India will hold your hand through the entire shopping process and ensure that you don't make any mistakes while ordering on Flipkart. Our assisted shopping initiative aims to help first-time online shoppers get comfortable with shopping on Flipkart. So go ahead and make the most of all the great offers and selection on Flipkart this festive season. If you have friends or loved ones in small towns in India, tell them about Flipkart's Authorized BuyZones!