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Customer Stories
Team Flipkart Stories
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In Assam, a happy customer says Flipkart enables access to better products for his family

Recently, a Flipkart customer review caught our eye, and that of many users on social media. In the review was a picture of a girl, smiling in an outfit just purchased from Flipkart, and what seemed like her mother, sitting proudly behind her. Intrigued, we decided to reach out to the customer and hear more about their experience. What we found warmed our hearts! Read this story, all the way from Assam's Lakhimpur district.
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Top Stories
Roshan Pai
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Safety and opportunity: Hear it from Uber driver partners who are delivering Flipkart orders!

Go behind the scenes of Flipkart’s partnership with Uber India to deliver essentials across cities amid the COVID-19 pandemic. From a Bengaluru driver who makes sure to tell customers about the tie-up to another in Gurugram who ensures utmost safety while on the field and later, when going back home to his children — read the stories of the Uber driver partners who are powering the initiative on the ground.
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Sustainability
Vishnu Sreekumar
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With electric vehicles, Flipkart is making last-mile delivery sustainable in India

What began as a tiny pilot project in Mumbai in 2017 has become a major sustainability program for Flipkart, as it continues to add more eBikes and eVans to its delivery fleet, a trendsetting move that makes it the first e-commerce platform in India to adopt this initiative. In June 2019, Flipkart expanded its fleet of electric vehicles from Bengaluru to Delhi and Hyderabad, with the aim to replace nearly 40% of its existing last-mile fleet of delivery vans with EVs by March 2020.
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Innovation
Sophia Stephen
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Humans + AI-powered bots: The future of Indian e-commerce is here

Over 4,500 shipments an hour at twice the speed and with 99.9% accuracy — the future of Indian e-commerce is unfolding at a Flipkart sortation center tucked away in the outskirts of Bengaluru. Here, humans and AI-powered bots — known as Automated Guided Vehicles (AGVs) — work seamlessly together so your Flipkart packages reach you faster and without overburdening the facility staff. Read how this groundbreaking technology is changing the game for a country that's rapidly embracing e-commerce and all that it has to offer.
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