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Team Flipkart Stories
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When a father pinned his hopes on e-commerce, Flipkart customer support executive Ayesha stepped up to deliver!

To ensure safety and keep his son’s spirits upbeat amid the COVID-19 lockdown, one father in Chennai pinned his hopes on Flipkart. He ordered a special birthday gift for his son, but when rising cases and an impending lockdown threatened to delay the order, he reached out for help. Working against the clock, Flipkart customer support executive Ayesha ensured that the delightful gift reached the family on time. Here’s the story.
Team Flipkart Stories
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Tales From A Lockdown: Online shoppers feel safe as they #StayHomeWithFlipkart

As the pandemic continues to force the world into a new normal that's increasingly indoors, Flipkart is working tirelessly to ensure that everything you need is delivered right to your doorstep, in the safest way possible. As we strive to keep up our end of the accessibility and safety promise, we asked our customers to tell us their #StayHomeWithFlipkart stories. They wrote in to share the many ways in which Flipkart is helping them stay home and stay safe. Read their heartwarming stories and spread the love!
Jishnu Murali
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Programmed to solve – How Flipkart’s Program Management team leveraged technology to serve customers amid COVID-19

Working days, nights and weekends, Flipkart’s Program Management team responded rapidly amid the unprecedented challenges presented by the COVID-19 lockdown. Leveraging technology and forging sound collaborations, this team worked with cross functional product & engineering teams to devise solutions to facilitate the delivery of essential items to anxious customers. Read this story of relentless Flipkart employees who were prepared to go to great lengths to serve our customers.
Jishnu Murali
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Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.
Jishnu Murali
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Meet Mohammed Rameez, the Flipkart customer care executive who is a beacon of dependability

Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.