Recently, a Flipkart customer review caught our eye, and that of many users on social media. In the review was a picture of a girl, smiling in an outfit just purchased from Flipkart, and what seemed like her mother, sitting proudly behind her. Intrigued, we decided to reach out to the customer and hear more about their experience. What we found warmed our hearts! Read this story, all the way from Assam's Lakhimpur district.
As the pandemic continues to force the world into a new normal that's increasingly indoors, Flipkart is working tirelessly to ensure that everything you need is delivered right to your doorstep, in the safest way possible. As we strive to keep up our end of the accessibility and safety promise, we asked our customers to tell us their #StayHomeWithFlipkart stories. They wrote in to share the many ways in which Flipkart is helping them stay home and stay safe. Read their heartwarming stories and spread the love!
At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.
When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.
Are fake reviews and false ratings being used to promote products sold on Flipkart? Who posts fake reviews? While shopping on Flipkart, how can you differentiate between reviews left by genuine customers and fake reviews planted by scamsters? Read this article to learn more about which reviews to trust