Flipkart customer care number Archives

May 19, 2020

Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.

Customer First

April 23, 2020

Sophia Stephen

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.

Customer First

November 18, 2019

Jishnu Murali

Meet Mohammed Rameez, the Flipkart customer care executive who is a beacon of dependability

Customer Support Executive Mohammed Rameez has a unique skill set to help Flipkart customers with their issues. And the most important one is that he has the knack to identify a customer’s pain points almost immediately and work for a resolution. His patience and dedication inspired our customers to write about him on social media! Read his story.

Customer First

October 24, 2019

Jishnu Murali

No issue unsolved: How Chandrakanti Nayak is winning Flipkart customers’ hearts!

When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.

Customer Stories

May 18, 2018

Team Flipkart Stories

#FlipkartHappyDelivery – The Flipkart Delivery stories that warmed our hearts!

It's a fact: The happiest customers seldom talk. They might give you a thumbs-up or click on a smiley but they rarely go out on a limb and expound the extent of their happiness in words. When our customer experience data told us that over 85% of our customers were truly, madly happy with Flipkart's Customer Support & delivery, we decided to ask them about their experience and what they really felt. We invited them to tell us their story. From the overwhelming number of Happy Delivery stories that poured in, we've selected a few of the most heartwarming ones. Read, share, and be inspired to tell us your own happy Flipkart story.

Coming soon – a 100-acre Flipkart Logistics Park near Bengaluru

Despite being the fastest growing major economy in the world, India’s logistics market is largely underserved. Flipkart, India’s homegrown e-commerce leader, steps in to address this need, answering to the Government of India’s Logistics Efficiency Enhancement Programme with a 100-acre Flipkart Logistics Park near Bengaluru. Read more

FlipTales

November 22, 2017

Jishnu Murali

154

Customer Care Heroes – How these Flipsters made customers smile

Customer First is not just a Flipkart value, it's a tradition and a practice. Read about how these Customer Care Heroes put aside everything to rush to the aid of their customers.