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#FlipkartHappyDelivery – The Flipkart Delivery stories that warmed our hearts!

It's a fact: The happiest customers seldom talk. They might give you a thumbs-up or click on a smiley but they rarely go out on a limb and expound the extent of their happiness in words. When our customer experience data told us that over 85% of our customers were truly, madly happy with Flipkart's Customer Support & delivery, we decided to ask them about their experience and what they really felt. We invited them to tell us their story. From the overwhelming number of Happy Delivery stories that poured in, we've selected a few of the most heartwarming ones. Read, share, and be inspired to tell us your own happy Flipkart story.
Madhu Karuthedath

How Flipkart is redefining the post-delivery experience with Jeeves

Jeeves is no new name to most of us. For decades the knowledgeable and profound butler from the adventurous tales of P G Wodehouse has hooked the imagination of readers by the funny bone. But for Flipkart, Jeeves is no laughing matter. It is perhaps one of the greatest customer innovations that India’s largest online marketplace had pioneered during its game-changing course over the last decade. To be more precise, Jeeves Consumer Services Pvt Ltd is Flipkart’s very own product repair and after-sales service capability, designed to deliver customer smiles beyond the point of delivery. How? We unveil the story.