covid19 Archives - Flipkart Stories

July 9, 2020

This Flipkart seller protects his employees with COVID-19 health insurance!

Running a business during a lockdown and amid a global pandemic is not easy. But this Flipkart seller not only found a way to adapt his business to the needs of customers, he also made sure his employees faced no difficulties during the transition. Read his #SellfMade story.

Seller Stories

June 25, 2020

Sophia Stephen

In Uttar Pradesh, a small family business became a lifeline for a village amid a pandemic

When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla's family business has paved the way for similar enterprises to take the plunge and realize success. Read their incredible story.

Seller Stories

June 9, 2020

Jishnu Murali

#Sellfmade – How this Flipkart seller adapted to the COVID-19 crisis and found an incredible way to help his customers!

This ambitious engineer took a leap of faith and left his job to become an entrepreneur. His family told him to think twice but he was determined to succeed. Today, Abhishek Goel is a #Sellfmade Flipkart seller and he is helping make an essential product easily accessible and affordable to online shoppers. Read his inspiring story and find out how his business has adapted to the COVID-19 crisis today.

Safety and opportunity: Hear it from Uber driver partners who are delivering Flipkart orders!

Go behind the scenes of Flipkart’s partnership with Uber India to deliver essentials across cities amid the COVID-19 pandemic. From a Bengaluru driver who makes sure to tell customers about the tie-up to another in Gurugram who ensures utmost safety while on the field and later, when going back home to his children — read the stories of the Uber driver partners who are powering the initiative on the ground.

Customer First

April 23, 2020

Sophia Stephen

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.