Home Tag "coronavirus"
Team Flipkart Stories
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This Flipkart seller is taking every precaution to ensure that his products reach customers safely

From sanitizing every two hours to ensuring that his employees don’t have to travel far to get to work, Flipkart seller Sanjib Prasad is leaving no stone unturned when it comes to the safety of his employees and customers. Here, he talks about how his company is adapting to the COVID-19 situation and thanks customers for supporting a small business like his. Read his story.
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
Team Flipkart Stories
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COVID-19: Enabling access to essentials to communities through the power and reach of e-commerce through collaboration

As the world awaits a cure to the COVID-19 virus, keeping entire populations indoors and enabling e-commerce to service them is probably the best way to break the chain of transmission. So, what does it take to keep 1.3 billion people indoors for a prolonged period without fanning unrest? The answer lies in ensuring essential products continue to be produced, transported and delivered to people at their homes.