coronavirus Archives - Flipkart Stories

August 6, 2020

Dreams uninterrupted: A Surat family business navigates uncertainty through e-commerce

Ankur Tulsian shouldered great responsibility when his father handed down the textile business that had been in the family for generations. With big dreams of taking the business to new heights, Ankur signed on to become a Flipkart seller. The fruits of the new partnership helped him maintain a revenue stream even through challenging times. Here’s his story, in his own words.

Seller Stories

July 16, 2020

Jishnu Murali

#Sellfmade – How a Flipkart seller sourced a safety essential to help his business & customers

When this Flipkart seller’s business hit a low during the COVID-19 lockdown, he turned to Flipkart for ideas. Using the resources he already had, some creativity, and with full support from Flipkart, Manoj Kumar got back to running his business and started to feel positive again. Read his story.

Seller Stories

July 9, 2020

Jishnu Murali

This Flipkart seller protects his employees with COVID-19 health insurance!

Running a business during a lockdown and amid a global pandemic is not easy. But this Flipkart seller not only found a way to adapt his business to the needs of customers, he also made sure his employees faced no difficulties during the transition. Read his #SellfMade story.

Seller Stories

June 25, 2020

Sophia Stephen

In Uttar Pradesh, a small family business became a lifeline for a village amid a pandemic

When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla's family business has paved the way for similar enterprises to take the plunge and realize success. Read their incredible story.

Seller Stories

June 9, 2020

Jishnu Murali

#Sellfmade – How this Flipkart seller adapted to the COVID-19 crisis and found an incredible way to help his customers!

This ambitious engineer took a leap of faith and left his job to become an entrepreneur. His family told him to think twice but he was determined to succeed. Today, Abhishek Goel is a #Sellfmade Flipkart seller and he is helping make an essential product easily accessible and affordable to online shoppers. Read his inspiring story and find out how his business has adapted to the COVID-19 crisis today.

#Sellfmade – This Flipkart seller is helping pet owners stay “paw-sitive” amid the COVID-19 lockdown!

While the lockdown made it difficult for most of us to get groceries and supplies, pet owners across India had the extra burden of figuring out how to source pet supplies. Foodie Puppies Group, a small company running mostly online on Flipkart, has made it their goal to ensure that pet owners have everything they need to ensure that their beloved pets are happy and healthy. Read their story.

Seller Stories

May 13, 2020

Team Flipkart Stories

This Flipkart seller is taking every precaution to ensure that his products reach customers safely

From sanitizing every two hours to ensuring that his employees don’t have to travel far to get to work, Flipkart seller Sanjib Prasad is leaving no stone unturned when it comes to the safety of his employees and customers. Here, he talks about how his company is adapting to the COVID-19 situation and thanks customers for supporting a small business like his. Read his story.

Innovation

April 29, 2020

Team Flipkart Stories

Everything you need to know about the COVID-19 focused insurance plans on Flipkart

Bringing easy access to insurance amid a global pandemic, Flipkart has joined hands with ICICI Lombard and Go Digit General Insurance to offer COVID-19 insurance policies. These instant, digital plans require no prior medical tests. Read on to put some of your fears to rest with a COVID-19 insurance plan.

Customer First

April 23, 2020

Sophia Stephen

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.

Flipkart Cares

April 18, 2020

Team Flipkart Stories

Walmart, Flipkart and Walmart Foundation pledge ₹460 million to support India’s fightback against COVID-19

Now, more than ever, doctors and paramedical staff who are working tirelessly on the frontlines of this battle need our support. There is an urgent need for personal protective equipment (PPEs), including N95 masks and medical gowns for medical staff, as well as other necessities for vulnerable communities.