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Big Billion Days
Jishnu Murali
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#HumansOfBBD – Meet the people who make India’s biggest sale truly special

Days and nights of hard work, endless hours of phone calls, back-to-back meetings, unfaltering attention to detail, and passion to keep Flipkart’s customer promise — these #HumansOfBBD do everything to make India’s favorite sale truly special. Even amid a global pandemic, they ensure that our customers across the country have access to and can purchase everything they need, from the safety of their homes, at affordable prices! Each of these individuals has an incredible life story to share — these are stories of courage, resilience, determination, and everything that makes us all human.
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Flipkart Seller Stories
Jishnu Murali
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Dreams uninterrupted: A Surat family business navigates uncertainty through e-commerce

Ankur Tulsian shouldered great responsibility when his father handed down the textile business that had been in the family for generations. With big dreams of taking the business to new heights, Ankur signed on to become a Flipkart seller. The fruits of the new partnership helped him maintain a revenue stream even through challenging times. Here’s his story, in his own words.
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Flipkart Seller Stories
Sophia Stephen
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In Uttar Pradesh, a small family business became a lifeline for a village amid a pandemic

When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla's family business has paved the way for similar enterprises to take the plunge and realize success. Read their incredible story.
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Flipkart Seller Stories
Jishnu Murali
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#Sellfmade – How this Flipkart seller adapted to the COVID-19 crisis and found an incredible way to help his customers!

This ambitious engineer took a leap of faith and left his job to become an entrepreneur. His family told him to think twice but he was determined to succeed. Today, Abhishek Goel is a #Sellfmade Flipkart seller and he is helping make an essential product easily accessible and affordable to online shoppers. Read his inspiring story and find out how his business has adapted to the COVID-19 crisis today.
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Top Stories
Team Flipkart Stories
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#Sellfmade – This Flipkart seller is helping pet owners stay “paw-sitive” amid the COVID-19 lockdown!

While the lockdown made it difficult for most of us to get groceries and supplies, pet owners across India had the extra burden of figuring out how to source pet supplies. Foodie Puppies Group, a small company running mostly online on Flipkart, has made it their goal to ensure that pet owners have everything they need to ensure that their beloved pets are happy and healthy. Read their story.
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Flipkart Seller Stories
Team Flipkart Stories
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This Flipkart seller is taking every precaution to ensure that his products reach customers safely

From sanitizing every two hours to ensuring that his employees don’t have to travel far to get to work, Flipkart seller Sanjib Prasad is leaving no stone unturned when it comes to the safety of his employees and customers. Here, he talks about how his company is adapting to the COVID-19 situation and thanks customers for supporting a small business like his. Read his story.
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Customer First
Sophia Stephen
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
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