Initiated a refund on Flipkart? Here’s how you can track it

Initiating a refund on Flipkart is easy, convenient and quick. But now that you have, how can you track it? With Flipkart’s customer-first policies paving the way, you can check your refund status and track the money in your account stress-free. Read on to know how you can track your refund in your bank statement and by logging in to your Flipkart account.

In the digital world we live in today, online shopping is all about convenience. You can not only order a product in seconds, but also get it delivered to your doorstep on the same day. However, sometimes the product you receive may not match your expectations. In such cases, you can initiate a refund.

Though getting a refund can seem challenging, Flipkart’s customer first policies have you covered. Read on to know how to initiate a refund on Flipkart and check your refund status.

Is your order eligible for a refund?

Flipkart believes in 100% transparency and a smooth and seamless experience for all customers. To begin with, read the seller’s return policy before purchasing a product. This will help you place orders smartly as not all products are eligible for a refund, return, or exchange.

Here are some situations when you can get a refund:

On certain product categories
You are eligible for a complete refund on products in the lifestyle, furniture, furnishings, home décor, pet supplies and medicine categories. The refund timeline stretches from 2 to 10 days, and to learn more, check out Flipkart’s Return Policy.
If the seller can’t provide a replacement
If the seller cannot offer an exchange, you are eligible for a refund.

How to initiate a refund

Initiating a refund on Flipkart is simple and hassle-free. You can start by:

Logging in to your Flipkart account and going to the ‘Orders’ tab.
Click on the ‘Return’ button to generate a return request.
Select your reason for return and choose one of the following options:
- Exchange: You will get an exchange on your product as per your preferences (size, color, material).
- Return: You will get an identical product to replace your damaged product.
- Refund: You are eligible for a refund if you do not get your preferred product or if the product is out of stock.
In case of a refund, post verification (applicable to some products), you will be notified of the pick-up schedule.
Once your return order is picked up, the refund is initiated, and the timeline depends on your chosen payment mode.

How is the amount credited?

Once your refund is approved, the money will be credited to your account as per your mode of payment.

For cash-on-delivery, the refund will be processed through an IMPS transfer
For credit/debit card payments, the refund will be credited back to the source
If you want the money in your bank account instead of the original source, it will be credited via IMPS
If you paid with an EGV, it will be replenished after your return is complete
With Open Box Delivery, you can get a refund on the spot if you have placed a COD order

How to check your refund status

Now that you have initiated a refund, you can check if you have received it in two easy ways:

Select the account number registered for refund
Click on ‘View Statements’ or ‘Transaction Details’
Select the date range from the day you initiated the refund to the current date
Look for the refund from Flipkart in your bank statement

Click on ‘My Orders’ on the Flipkart app or ‘Orders’ on the website
Select the order for which you initiated a refund
Scroll down and find the refund reference number
Check with your bank using this number

With Flipkart’s hassle-free and transparent refund policy, you can shop safely and to your satisfaction. For more help, feel free to contact the Flipkart Customer Support team.