2020 - Flipkart Stories

Safety and opportunity: Hear it from Uber driver partners who are delivering Flipkart orders!

Go behind the scenes of Flipkart’s partnership with Uber India to deliver essentials across cities amid the COVID-19 pandemic. From a Bengaluru driver who makes sure to tell customers about the tie-up to another in Gurugram who ensures utmost safety while on the field and later, when going back home to his children — read the stories of the Uber driver partners who are powering the initiative on the ground.

Customer Stories

May 19, 2020

Jishnu Murali

Ray of hope: Flipkart customer support executive Debasish Ray gets going when the going gets tough

With the lockdown in effect, getting even the essentials had become a challenge for many. When a customer from Mumbai, a city that's badly hit by the COVID-19 pandemic, reached out to Flipkart after her grocery order was delayed, Debasish Ray went the extra mile to ensure that the customer and her kids got their daily essentials as soon as possible. Read his story.

Seller Stories

May 13, 2020

Team Flipkart Stories

This Flipkart seller is taking every precaution to ensure that his products reach customers safely

From sanitizing every two hours to ensuring that his employees don’t have to travel far to get to work, Flipkart seller Sanjib Prasad is leaving no stone unturned when it comes to the safety of his employees and customers. Here, he talks about how his company is adapting to the COVID-19 situation and thanks customers for supporting a small business like his. Read his story.

Diversity

May 9, 2020

Team Flipkart Stories

Mother’s Day special: Navigating work and motherhood amid a pandemic

On a Mother's Day that's quite out of the ordinary, Flipster moms tell us stories about love and motherhood amid a pandemic. Read them here.

‘People are in need of positivity and optimism during this difficult time’

With interactive game shows and stay-at-home reality shows, it's win-win for Flipkart Video viewers when it comes to lockdown entertainment! Prakash Sikaria, Vice President - Growth and Monetisation at Flipkart, offers a peek into the world of original content now streaming on Flipkart Video

Seller Stories

May 7, 2020

Team Flipkart Stories

Amid COVID-19 lockdown, this Flipkart seller is fulfilling customers’ needs & helping the needy

Amid the COVID-19 pandemic, people across India have turned to e-commerce for safer and convenient access to their daily needs. While our Wishmasters are delivering essentials to consumers every day, our sellers work endlessly to ensure adequate supply. Mohit Arora, a Flipkart seller, has been selling hand sanitizers and face masks. Read how he's keeping his business running, ensuring safety of customers and employees, and doing his bit for India at the same time.

Innovation

April 29, 2020

Team Flipkart Stories

Everything you need to know about the COVID-19 focused insurance plans on Flipkart

Bringing easy access to insurance amid a global pandemic, Flipkart has joined hands with ICICI Lombard and Go Digit General Insurance to offer COVID-19 insurance policies. These instant, digital plans require no prior medical tests. Read on to put some of your fears to rest with a COVID-19 insurance plan.

Seller Stories

April 23, 2020

Team Flipkart Stories

‘At Flipkart, we have our marketplace sellers’ best interests in mind’

Jagjeet Harode, Senior Director at Flipkart who leads marketplace operations, outlines the measures taken to assist and empower the seller community during COVID-19

Customer First

April 23, 2020

Sophia Stephen

How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.