Need help with your order? Here’s how you can contact Flipkart for quick assistance

You can contact Flipkart through the app and the website to get quick, easy, and safe resolutions to all your queries. With just a few clicks, you can talk to the online support assistant and a Flipkart customer agent for further assistance. The Flipkart Help Center on the app and website is the most secure way to receive quick assistance for all your grievances. Read on to know more.

contact Flipkart

At Flipkart, you don’t just get to enjoy a convenient and safe shopping experience, but also an equally easy and secure option to resolve your queries. You can contact Flipkart simply by visiting the mobile app or website and get instant solutions without any hassles.

Leveraging the official channels for customer support is crucial because it enables you to keep your information secure and protects you from fraud. Remember, fraudsters may try to scam you by posing as agents from the Flipkart customer support team. But by contacting Flipkart via the app or website, you can avoid falling prey to these tactics and keep your information and data safe.

Read to know how you can contact Flipkart through the app and website.

Contact Flipkart via the mobile app

Keeping true to its customer-first promise, Flipkart offers 24X7 customer support to ensure you can get help at your convenience. Outlined below are the steps you can take to contact Flipkart on the mobile app.

  • Step 1: Open the Flipkart app on your device
  • Step 2: Go to the ‘Account’ tab
  • Step 3: Click on ‘Help Centre’
  • Step 4: Choose the order or query you want help with
  • Step 5: If you have selected an order, click on ‘Need Help’ after order details are presented/ If you have selected a query, select the item it applies to and click on ‘Need Help’ after order details are presented
  • Step 6: Interact with the Support Assistant

If you do not get a satisfactory resolution at this stage, you can connect with a support agent through chat, call or email on the same window. You can also go to the ‘Browse Help Topics’ mentioned under the queries section and find a quick resolution to common questions.

Contact Flipkart via the website

Another convenient way to contact Flipkart is to visit the official website: Through the website, you can get the same support as you would when using the Flipkart app. Given below are the steps you can follow to contact Flipkart through the website.

  • Step 1: Log in to your Flipkart account
  • Step 2: Go to the ‘More’ tab
  • Step 3: Click on ‘24×7 Customer Care’
  • Step 4: Choose the type of issue
  • Step 5: Click on ‘Need Help’ after selecting the issue and the order
  • Step 6: Interact with the Support Assistant

After you provide the necessary information for your order and query, the Flipkart Support Assistant will offer the most appropriate resolution. If the resolution is unsatisfactory or unavailable, you can contact a Flipkart support agent via chat, call, or email on the same page.

Flipkart prioritizes your safety and has numerous customer-first policies in place to ensure the same. By using the self-serve options listed above to contact Flipkart, you can get the safest and quickest answer to your queries.

If you are exploring other modes of contacting the Flipkart support team, be mindful. Be sure to only contact the official Flipkart Support handle to communicate and use our tips to identify and report fake Flipkart support accounts.

For other stories on safe commerce with Flipkart, click here.

Enjoy shopping on Flipkart