Have you recently received an email, call, SMS, WhatsApp message or any other social media message claiming to provide unbelievable discounts and offers from Flipkart? Be warned that these messages are sent by fraudsters and scammers. You may be at the receiving end of fraud. Fraudsters intend to make a fast buck by misappropriating the familiar and trustworthy name of Flipkart. You are advised not to trust these fraudsters with your money, or your personal and financial information. Always check with authentic and original Flipkart sources first. This article informs you about how to shop safe on Flipkart and still get the best deals without falling prey to scammers and frauds.
How can I identify Flipkart fraud advertising fake offers?
Certain fraudsters and scammers are misappropriating the Flipkart name in an attempt to intentionally cheat and mislead online shoppers. They endanger both Flipkart’s reputation and the safety of online shopping in India. You are strongly advised not to conduct any business with them.
Here are some ways in which fraudsters may get in touch with you:
Fake websites: These websites may have names and internet addresses (URLs) like flipkart.dhamaka-offers.com, flipkart-bigbillion-sale.com among others. Such websites pretend to be associated with Flipkart. However, they are not authorized by Flipkart.
WhatsApp and/or other social messaging platforms: Customers are often asked to provide personal details such as name, mobile number, address, banking details etc. They are also asked to share these fraudulent messages to other groups to win lucrative prizes.
Fake Calls / SMS to customers: These calls or texts usually lure in customers by telling them that they have won free gifts. They are then told that in order to avail these gifts, they have to share banking details, such as account numbers, electronic wallet details, credit/debit card information and even OTP.
Phishing (Fake Emails): Such emails ask customers to visit malicious links through which their personal information can be hacked.
Online games/ websites (discount coupons/gift vouchers/offers/online games): Online scams of this type reach out to customers, asking them to play games such as ‘spin the wheel,’ which promise free gifts, cash prizes and other tempting bait. The players are often asked to share the game with their contacts to be able to avail the prize, which, of course, never materializes. Users are made to part with sensitive personal information such as their email id, address and mobile phone number. By participating, you are at risk of fraud. Please read this article on fake online games for more information.
Social media groups: Fraudsters operate groups on social media such as Facebook, WhatsApp and Twitter among others, and customers are offered to buy items at irresistible prices. You are again at the risk of fraud. Payments once done, are routed to fraudsters’ accounts (digital wallet/ bank account transfers etc).
Offline media: Offers of employment against certain commission/fee especially in newspaper advertisements (read this post on Fake Flipkart job offers).
The content of these fraudulent messages/calls may include references to great deals, discounts and offers on Flipkart. These messages may be designed to closely resemble Flipkart’s official trademarks including logos, typefaces and brand colors. Some of the fake websites may also have the word ‘Flipkart’ in the URL or logo.
How to shop safe on Flipkart and avoid risk of fraud
Our customers can shop exclusively on the official desktop website of Flipkart, Flipkart mobile shopping app, and Flipkart mobile site. Online shopping on Flipkart cannot be conducted on any other website or online platform other than these. If you come across any websites that claim to enable shopping on Flipkart through any other means, you are at the risk of fraud.
Flipkart has not authorized any third-party sites to represent it or its group companies (including Myntra, Jabong, PhonePe and eBay India) to offer discounts or deals on its behalf. If you continue to trust these fraud websites in spite of our cautionary advice, please understand that you are doing so at your own risk.
What is the risk of clicking fraudulent links?
Clicking on these fraudulent links in messages and emails may compromise the security of your computer or device, and may install harmful software on your system. Further, these sites may install software designed to compromise your internet security, which may put your personal and financial information at risk. Sharing your Flipkart username and password, bank account details or credit card information with these sites may lead to fraud and theft of both your money and your personal data.
We appeal to our customers and all online shoppers in India to exercise caution while interacting with websites that may claim to offer discounts on behalf of Flipkart. Some people have also reported fake online games offering Flipkart rewards. These are created and circulated by fraudulent elements and we advise you to stay away from them. All offers, deals, and discounts that our customers can avail will be announced exclusively on Flipkart, as well as the official media vehicles and social media handles owned, managed and operated by Flipkart.
At Flipkart, we care deeply about the safety and security of online transactions both on our own platforms and marketplaces, as well as the larger e-commerce ecosystem in the country. As the pioneer of safe, secure and foolproof online shopping in India, we believe it is our responsibility to safeguard the rights and reputations of our customers and the larger online shopping community, including sellers, customers, and our employees, including logistics personnel.
Where can I get reliable information about offers, deals and discounts on Flipkart?
Please visit https://www.flipkart.com/ and https://stories.flipkart.com for the latest news and announcements regarding all authorized offers, sales and discounts. These are the most accurate and reliable sources of information
Enable notifications on your Flipkart mobile shopping app and ensure that you update the app to the latest version
Please visit these online resources for the latest information about Flipkart.
– Official Facebook page for Flipkart
– Official Facebook page for Flipkart Stories
– Official Twitter account of Flipkart
– Official Twitter account of Flipkart Stories
Flipkart or its authorized representatives will never ask you to disclose your confidential information such as passwords, OTP and PIN numbers. By disclosing such information to unauthorized persons, you are at risk of being a victim of financial fraud and unlawful collection of personal information. You may even be lured into conducting fake online transactions and losing your money.
If you come across any of the above suspicious activities, you are requested to report them to us by reaching out to the Flipkart Customer Support toll free number 1800 208 9898.