2020 has been a year of living dangerously, and miraculously. The Flipkart Stories team, which tapped into a different mojo while working remotely, gets candid about what it took to stay sane, focused, and productive in the year of the coronavirus
Days and nights of hard work, endless hours of phone calls, back-to-back meetings, unfaltering attention to detail, and passion to keep Flipkart’s customer promise — these #HumansOfBBD do everything to make India’s favorite sale truly special. Even amid a global pandemic, they ensure that our customers across the country have access to and can purchase everything they need, from the safety of their homes, at affordable prices! Each of these individuals has an incredible life story to share — these are stories of courage, resilience, determination, and everything that makes us all human.
Long plagued by gender stereotypes and a lack of representation, the software engineering field has the reputation of being a “boys club”. This reputation is even more pronounced in India, where family pressure and the lack of a support system cause a lot of women to drop out of STEM jobs after their first few years. However, the trend is changing slowly but steadily, with a new generation of ambitious women engineers leading a quiet revolution in the field. These women are also mentoring younger students to create a new crop of women engineers who receive the guidance they did not receive. We spoke to some of Flipkart’s sharpest young women to get their views on what’s changed, what hasn’t and where they see things going in the future.
On a Saturday morning when most of Bengaluru’s tech community was enjoying their time off, a diverse group of product managers and engineers gathered at Flipkart HQ to talk about the importance of product management, the challenges that women face in the workplace, and how one can build products that satisfy the unique needs and demands of a young and tech-savvy India. #include was a platform where many daring ideas were expressed; ideas that can potentially shape the future of the Indian economy
When Customer Support Executive Chandrakanti Nayak gets a call from a Flipkart customer, she has only one goal in mind: to do everything in her power to resolve their issues. And it’s this dogged determination that is winning her appreciation from customers and accolades at work, including Employee of the Month. Read her story.
Role models. Mentors. Leaders. Innovators. Confidantes. The women at Flipkart are all this and so much more! This Women’s Day, we asked Flipsters to nominate the women who inspire them every day. Read their heartwarming stories
For a long time, e-commerce was all about buying a product online. The relationship between e-tailer and customer would end with the delivery of the product. In 2014, Flipkart sought to change this with the acquisition of Jeeves, a seasoned player in the after-sales service and installation business. In 2017, Flipkart acquired F1 Info Solutions, one of India’s largest electronics service providers that specialized chiefly in repair and refurbishment of mobile phones. In the years since, this dynamic duo has expanded the definition of customer service and opened up a whole new market for Flipkart to tap through 2GUD.com, India’s first-ever independent platform for refurbished goods. Read about how Jeeves and F1 are redefining the reverse supply chain in India’s vibrant e-commerce landscape
What does it take to make a top-rated Android app? The Flipkart online shopping app, rated 4.5 on the Google Play Store, is one of a handful of apps tailored for the Indian Android user that has earned accolades from Google for exceptional performance on a number of criteria. It wasn't always a smooth ride, though. Flipkart's product development team had to surmount several challenges to build an app that delivered on multiple parameters. Hear the story straight from the Flipkart team behind India's leading online shopping app
In 2007, India’s e-commerce startup story began with the rather dramatic sale of a book. Over the better part of a decade, Flipkart added a slew of shopping categories including mobiles and electronics, fashion, large home appliances, furniture, grocery, and more. Even as the Bengaluru-based startup captured the market in these categories, one business unit fell behind. Books, the mainstay of the online shopping platform in its early days, was elbowed aside by strategic priorities. In August 2017, the Books & General Merchandise business was reconstituted and tasked with winning back brands and customers that had drifted to the competition. In less than a year, the new unit effected a remarkable turnaround, not merely arresting losses but growing the market to claim a sizable share, while adding heft to sales figures during the Big Billion Days in October 2018. Read this awe-inspiring story of resurrection and growth, peppered with revealing insight from the team that achieved the impossible.