In July 2017, the month of Flipkart Customer Connect, some of our most loyal and long-standing customers shared their most joyous shopping moments. Little did they know that Flipkart had a special surprise waiting for them. Here are some heartwarming stories
Pokhran is famed as the birthplace of India’s nuclear program. This sleepy desert town in Rajasthan’s Jaisalmer district is enclosed by the sands of the Thar, and its people — both locals and émigrés — paint a picture of resourcefulness, tenacity, and a true passion for online shopping. Another heartwarming customer story from our Digital India series
On July 26, 2017, Flipkart invited a few customers to experience a day in the life of India’s most exciting e-commerce marketplace. The contest required participants to tell us why they would like to experience how Flipkart works, in 100 words. On the final day, twelve lucky Bengaluru residents visited Flipkart for an exclusive grand tour. Here's an update from the event.
Flipkart Customer Support handles a deluge of customer queries each day, each unique with a different grievance and a different query. What sets it apart from the other customer support services? Flipkart Stories spoke to some of the customer support members to understand what it takes to soothe ruffled nerves and make customers smile again.
A wall is a blank space. Until the proverbial writing goes up on it. Flipkart's customers from the transgender community, together with Aravani Art Project, painted a wall at a Flipkart hub in Bengaluru to send across a strong message of inclusiveness that enshrines the core Flipkart value of Customer First
Ten years might seem like an eternity at Flipkart. Yet, as we look back and marvel at this inspiring decade in the history of e-commerce in India, we are humbled by how much we have discovered about the lives we touch every day. In July 2017, as we set out to acquire a deeper perspective of our customers’ experiences, we chanced upon a story that moved us deeply. This story emerged from a community of customers whose existence has been ingrained in our nation’s conscience for millennia, and whose struggle for equality, to assert their fundamental rights and find acceptance in society, remains a hard-fought one to this day. Yet, it was heartening to discover that online shopping has been the silver lining in their everyday battle for equality and acceptance. Through online shopping and artistic expression, Flipkart’s spirited and savvy customers from the transgender community are breaking the barriers of gender bias and asserting their right to be part of a more equal society.