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Sophia Stephen
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Humans + AI-powered bots: The future of Indian e-commerce is here

Over 4,500 shipments an hour at twice the speed and with 99.9% accuracy — the future of Indian e-commerce is unfolding at a Flipkart sortation center tucked away in the outskirts of Bengaluru. Here, humans and AI-powered bots — known as Automated Guided Vehicles (AGVs) — work seamlessly together so your Flipkart packages reach you faster and without overburdening the facility staff. Read how this groundbreaking technology is changing the game for a country that's rapidly embracing e-commerce and all that it has to offer.
Vishnu Sreekumar
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How Jeeves and F1 deliver on Flipkart’s ‘Customer First’ promise

For a long time, e-commerce was all about buying a product online. The relationship between e-tailer and customer would end with the delivery of the product. In 2014, Flipkart sought to change this with the acquisition of Jeeves, a seasoned player in the after-sales service and installation business. In 2017, Flipkart acquired F1 Info Solutions, one of India’s largest electronics service providers that specialized chiefly in repair and refurbishment of mobile phones. In the years since, this dynamic duo has expanded the definition of customer service and opened up a whole new market for Flipkart to tap through 2GUD.com, India’s first-ever independent platform for refurbished goods. Read about how Jeeves and F1 are redefining the reverse supply chain in India’s vibrant e-commerce landscape
Roshan Pai
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Made For India – The story behind Flipkart’s top-rated Android app

What does it take to make a top-rated Android app? The Flipkart online shopping app, rated 4.5 on the Google Play Store, is one of a handful of apps tailored for the Indian Android user that has earned accolades from Google for exceptional performance on a number of criteria. It wasn't always a smooth ride, though. Flipkart's product development team had to surmount several challenges to build an app that delivered on multiple parameters. Hear the story straight from the Flipkart team behind India's leading online shopping app
Bijoy Venugopal
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How Books and General Merchandise turned a new page for Flipkart

In 2007, India’s e-commerce startup story began with the rather dramatic sale of a book. Over the better part of a decade, Flipkart added a slew of shopping categories including mobiles and electronics, fashion, large home appliances, furniture, grocery, and more. Even as the Bengaluru-based startup captured the market in these categories, one business unit fell behind. Books, the mainstay of the online shopping platform in its early days, was elbowed aside by strategic priorities. In August 2017, the Books & General Merchandise business was reconstituted and tasked with winning back brands and customers that had drifted to the competition. In less than a year, the new unit effected a remarkable turnaround, not merely arresting losses but growing the market to claim a sizable share, while adding heft to sales figures during the Big Billion Days in October 2018. Read this awe-inspiring story of resurrection and growth, peppered with revealing insight from the team that achieved the impossible.
Team Flipkart Stories
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Flipkart WiRED 2018 – How the top Business Schools got WiRED for India

In July 2018, WiRED, Flipkart’s flagship campus event for B-schools in India, returned for its second edition. A business case challenge, this year’s competition saw students from all over the country take their shot at increasing online user engagement. Over 1,000 teams from 11 of India’s premium Business Schools put on their thinking hats and submitted over 615 ideas with the potential to decipher this dilemma. Forty nine days into the challenge, and after multiple rounds of evaluation by the WiRED panel members, 9 teams traveled to the Flipkart Headquarters in Bengaluru to showcase their solution to the grand jury. Did any of them crack the problem? Read ahead to find out.