Sophia Stephen

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.

India's artisans have long toiled to keep traditional crafts alive. But for decades, they've struggled to make a sustainable living. With Flipkart Samarth and its NGO partners, they now hope for access to a pan-India market, preservation of their art and a permanent flow of income. From Telangana to Kashmir, Tamil Nadu to Madhya Pradesh - read these remarkable stories of courage, hard work and conviction.

Step inside a Flipkart partner repackaging facility where quality and humanity go hand in hand. Here, jobs created benefit the many villages surrounding the center and women make up a majority of the workforce. Intrigued? Read all about it.

Over 4,500 shipments an hour at twice the speed and with 99.9% accuracy — the future of Indian e-commerce is unfolding at a Flipkart sortation center tucked away in the outskirts of Bengaluru. Here, humans and AI-powered bots — known as Automated Guided Vehicles (AGVs) — work seamlessly together so your Flipkart packages reach you faster and without overburdening the facility staff. Read how this groundbreaking technology is changing the game for a country that's rapidly embracing e-commerce and all that it has to offer.

Nestled amid lush fields on the outskirts of the historic city of Hyderabad is one of Flipkart’s largest and busiest warehouses. At this state-of-the-art facility, which caters to a large chunk of Indian online shoppers, every second is tested and planned to the minutest detail. Its strength, however, lies as much in its people as it does in the mechanisms. Take a peek into the lives of the people whose aim it is to make sure that all your wishes are fulfilled.

From leading categories to starting bank partnerships and weaving the Big Billion Days story together, Smrithi Ravichandran has donned many hats in her 7 years at Flipkart. Here, the Flipkart veteran and IIM-K gold-medalist talks about the mantra of integration and Flipkart's culture-policy sweet spot that's helping its women employees thrive.

The Rapid team at Myntra, which oversees fashion brands like Moda Rapido and Here & Now, has more data scientists than it does designers. And machines tell them just what designs are sure to sell. With lines that are dropped at lightning speed and brands that scale just as fast, the numbers are proof that they are onto something. Here’s how a team, whose work lies at the intersection of data, tech and design, built a service that’s going global and revolutionizing the fashion industry.

Celebrated Gond and Bhil artists brought together by A Hundred Hands painted an 80-foot tribal art wall mural at Flipkart’s new corporate office, fusing tradition and modernity in a pictorial depiction of a vibrant Indian marketplace. The panoramic wall mural is a surefire conversation starter. And just as well, because marketplaces begin as conversations.

Camaraderie, equity and action — that’s what every day is about at Flipkart. And, on Women’s Day, we went all out to celebrate and look forward to work that has yet to be done.

At work, they’re busy innovating for a billion Indian online shoppers. At home? They wake up as early as 5.30 am so they don’t miss a second with their kids, they rush home on time to help with homework, and to feed, bathe and get their little ones ready for bed. To them, the most precious moments are the ones spent with their sons and daughters. Here’s what drives the #PenguinDads of Flipkart.