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Sophia Stephen

Sophia Stephen - Flipkart Stories
Sophia is Associate Editor, Flipkart Stories. A ‘deskie’ at heart, she lives for deeply researched stories told well. She is a former journalist at the Times of India & the International Business Times.
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Partnership
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With Flipkart Samarth, Punjab’s women artisans hope for a post-pandemic business revival

The world had shifted online, but these women artisans had not.’ When the pandemic led to a near-complete halt in sales and incomes of Punjab’s women artisans, the self-help groups they belonged to turned to e-commerce. With training, multiple benefits, and an introduction to the world of online business, the women are optimistic that their handmade and original designs will receive the recognition they deserve and lead to better lives and days ahead.
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Top Stories
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From lockdown to #TBBD, the incredible women at Flipkart talk about conquering 2020!

What’s it like to work at Flipkart? What’s it like to work at Flipkart amid a pandemic? What’s it like to work at Flipkart amid a pandemic as a woman? Ask this question any way you’d like and the answer, we’ve found, is the same every time. It’s a workplace that embraces diversity, understands that often, the personal is the professional, and empowers and supports its employees, both at home and at work. But don’t take our word for it. Read the stories about the incredible women at Flipkart and hear it right from them!
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Partnership
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In a small town in Karnataka, Flipkart is creating jobs with impact sourcing

For the people of Bagepalli, Karnataka, a good job opportunity has often meant travelling to the nearest big city and away from their loved ones. In early 2020, an impact sourcing effort by Flipkart and its vendor partner RuralShores sought to change that reality. Read how this project is not only bringing better livelihoods to this town, but is also benefiting e-commerce through the rich and untapped talent pool of rural India.
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Flipkart Seller Stories
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In Uttar Pradesh, a small family business became a lifeline for a village amid a pandemic

When Meghdoot Herbal was founded 35 years ago in a remote village near Lucknow, its aim was to create jobs for those living nearby. In early 2020, when a global pandemic threatened the very purpose of its existence, the traditional family-owned business, and now a Flipkart Samarth partner, adapted to the crisis and leveraged e-commerce to tide through difficult times. Supported by the Flipkart Samarth program under the aegis of an MoU signed with the Government of Uttar Pradesh, Vipul Shukla's family business has paved the way for similar enterprises to take the plunge and realize success. Read their incredible story.
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Flipkart Seller Stories
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The StoneSoup story: This Flipkart Samarth partner makes sustainability easy & helps women earn a living!

Bengaluru-based StoneSoup started just over 5 years ago with an aim to make sustainable living accessible to all. Not only are all their products proudly 'Made in India', the eco-entrepreneurs also found a way to empower women in village Self Help Groups across south India. Read on to know how this Flipkart Samarth partner does it!
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Customer First
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How Flipkart’s Customer Experience team empowered agents to work from home

At a time when scores of companies are automating customer experience interactions, voice calls still make up the majority of customer queries at Flipkart. With a large customer base from Tier 2 and Tier 3 cities in India, email and chat account for a much smaller chunk of interactions. That’s why, when the COVID-19 lockdown had caused Flipkart’s helpline services to be temporarily suspended, the Customer Experience team worked rapidly to enable agents to take voice calls from the safety of their homes. Read how teams from across Flipkart came together to keep the Customer First promise, even amid a global pandemic.
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Flipkart Seller Stories
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Embracing e-commerce with Flipkart Samarth, India’s traditional artisans welcome a brighter future

India's artisans have long toiled to keep traditional crafts alive. But for decades, they've struggled to make a sustainable living. With Flipkart Samarth and its NGO partners, they now hope for access to a pan-India market, preservation of their art and a permanent flow of income. From Telangana to Kashmir, Tamil Nadu to Madhya Pradesh - read these remarkable stories of courage, hard work and conviction.
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Partnership
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Quality, fair work and paying it forward: Behind the scenes at a Flipkart partner facility

Step inside a Flipkart partner repackaging facility where quality and humanity go hand in hand. Here, jobs created benefit the many villages surrounding the center and women make up a majority of the workforce. Intrigued? Read all about it.
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Innovation
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Humans + AI-powered bots: The future of Indian e-commerce is here

Over 4,500 shipments an hour at twice the speed and with 99.9% accuracy — the future of Indian e-commerce is unfolding at a Flipkart sortation center tucked away in the outskirts of Bengaluru. Here, humans and AI-powered bots — known as Automated Guided Vehicles (AGVs) — work seamlessly together so your Flipkart packages reach you faster and without overburdening the facility staff. Read how this groundbreaking technology is changing the game for a country that's rapidly embracing e-commerce and all that it has to offer.
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Top Stories
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Inside India’s happiest warehouse — friendship, hope and the great Indian dream

Nestled amid lush fields on the outskirts of the historic city of Hyderabad is one of Flipkart’s largest and busiest warehouses. At this state-of-the-art facility, which caters to a large chunk of Indian online shoppers, every second is tested and planned to the minutest detail. Its strength, however, lies as much in its people as it does in the mechanisms. Take a peek into the lives of the people whose aim it is to make sure that all your wishes are fulfilled.
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