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Elita Almeida

Unboxed – How Mumbai’s Dabbawallas & Flipkart make customers smile

Elita Almeida 0
Will modern e-commerce wipe out Mumbai’s Dabbawallas? Diving deep into the two-year-old partnership between Flipkart and this esteemed Mumbai institution, we pondered this question and unearthed a different story — one of challenge, triumph and deep customer-focused innovation